CSR - Spanish Bilingual in Manila. Salary upto 90K-100K

Recruitify_HR; Mandaluyong; Presencial; PHP 360.000 - 480.000; Jornada completa

Descripción de la vacante

Recruitify_HR is seeking a Spanish-speaking customer service professional to handle inquiries via phone, email, and chat from our Metro Manila clientele. The role focuses on delivering exceptional service to Spanish-speaking clients while maintaining high satisfaction levels.

Responsibilities include documenting interactions in the CRM, collaborating across departments, and identifying upsell opportunities when appropriate. A Bachelor's degree and 3–5 years of experience are preferred.

Formación

• Bachelor’s degree in a relevant field.
• 3–5 years of experience in customer service.
• Fluent in Spanish and English, excellent communication skills.
• Strong problem-solving abilities and attention to detail.

Responsabilidades

• Provide exceptional customer service to Spanish-speaking clients via phone, email, and chat.
• Resolve inquiries and issues efficiently while maintaining high customer satisfaction.
• Document all customer interactions and feedback in the CRM system accurately.
• Collaborate with team members and other departments to enhance service delivery and problem resolution.
• Upsell products and services when appropriate to meet client needs.

Conocimientos

Spanish fluency

English fluency

Excellent communication

Problem-solving

Attention to detail

Educación

Bachelor’s degree

Herramientas

CRM system

Descripción del empleo

Description

• Provide exceptional customer service to Spanish-speaking clients via phone, email, and chat.
• Resolve inquiries and issues efficiently while maintaining a high level of customer satisfaction.
• Document all customer interactions and feedback in the CRM system accurately.
• Collaborate with team members and other departments to enhance service delivery and problem resolution.
• Upsell products and services when appropriate to meet client needs.
  

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field.
• Experience Level: 3–5 years of experience in customer service.
• Skills and Competencies: Fluent in Spanish and English, excellent communication skills.
• Responsibilities and Duties: Strong problem-solving abilities and attention to detail.
• Qualities and Traits: Positive attitude, patience, and ability to handle difficult situations calmly.
• Working Conditions: Ability to work in a fast-paced environment and manage time effectively.