CRM Support Specialist — Global IT & Transformation

Noventiq Egypt; Makati; Híbrido; PHP 300.000 - 540.000; Jornada completa

Descripción de la vacante

Noventiq Egypt is seeking a Senior CRM Business Support Administrator to join its Global IT Team in Makati. You will handle CRM ticket processing, assist users with CRM records, manage access and roles, and contribute to knowledge sharing in the CRM Wiki.

You will collaborate with multinational teams, test new features in test and production environments, and help drive ongoing CRM improvements across the organization.

Formación

• 1+ years proven work experience in support or similar team.
• Good understanding of basic principles of software development.
• Knowledge and experience of working with any CRM tool will be an advantage.
• Confident understanding of modern IT environments.
• Ability to multitask and prioritize your workload.
• Good analytical skills
• Excellent written and verbal communication skills
• Good English written and verbal skills
• A penchant for working with people and assisting them
• Cross-cultural communication experience will be an advantage

Responsabilidades

• Initial processing of tickets assigned to CRM support team according to their priorities.
• Resolving issues not requiring the involvement of development or contractor teams
• Escalation of tickets to a proper team
• Collection of the info regarding tickets and their resolving in Noventiq CRM Wiki
• Processing requests for bulk data import
• Assistance to users in CRM records creation
• Managing users' access and roles
• Conduction of basic users' trainings
• New functionality testing on test and production environments
• Retrospective testing of main functionalities affected by new deliveries
• Periodical testing of CRM integrations with other systems
• Configuration and managing of simple CRM's integrations, which could be made by out-of-the-box logic
• Submission of proposals for improvement of the configured processes and automations.

Conocimientos

CRM tools knowledge

Analytical skills

Written and verbal communication

Multitasking

English proficiency

Cross-cultural communication

Herramientas

CRM software

Descripción del empleo

Noventiq Egypt is seeking a Senior CRM Business Support Administrator to join its Global IT Team in Makati. You will handle CRM ticket processing, assist users with CRM records, manage access and roles, and contribute to knowledge sharing in the CRM Wiki.

You will collaborate with multinational teams, test new features in test and production environments, and help drive ongoing CRM improvements across the organization.