POS Tech Support Specialist - 24/7 Helpdesk (Level 1)

NCR Corporation; Cebu City; On-site; PHP 268,000 - 469,000; Full time

Job summary

NCR Voyix in Cebu, Philippines is seeking a Level 1 Technical Support Representative to provide frontline support for NCR products and services, handling inquiries via phone, email, and chat, and delivering timely technical resolutions.

You will document incidents, follow escalation paths, and collaborate with teams to improve support processes while developing knowledge through the knowledge base and quality assurance activities.

Qualifications

• 1-2 years of experience performing similar activities.
• Satisfactory level of communication and customer support skills.
• Satisfactory technical aptitude and problem-solving skills.

Responsibilities

• Provide Level 1 technical troubleshooting for NCR devices and services.
• Deliver technical support via phone, email, chat and other channels.
• Escalate issues as required following defined paths.
• Update incident records and customer profiles accurately.
• Contribute to knowledge base and participate in process improvements.

Skills

Customer support

Problem-solving

Communication

Tools

Incident tracking system

Knowledge base

Call monitoring tool

Job description

NCR Voyix in Cebu, Philippines is seeking a Level 1 Technical Support Representative to provide frontline support for NCR products and services, handling inquiries via phone, email, and chat, and delivering timely technical resolutions.

You will document incidents, follow escalation paths, and collaborate with teams to improve support processes while developing knowledge through the knowledge base and quality assurance activities.