CRM Business Support Administrator

Noventiq Egypt; Makati; Hybrid; PHP 300,000 - 540,000; Full time

Job summary

Noventiq Egypt is seeking a Senior CRM Business Support Administrator to join its Global IT Team in Makati. You will handle CRM ticket processing, assist users with CRM records, manage access and roles, and contribute to knowledge sharing in the CRM Wiki.

You will collaborate with multinational teams, test new features in test and production environments, and help drive ongoing CRM improvements across the organization.

Qualifications

• 1+ years proven work experience in support or similar team.
• Good understanding of basic principles of software development.
• Knowledge and experience of working with any CRM tool will be an advantage.
• Confident understanding of modern IT environments.
• Ability to multitask and prioritize your workload.
• Good analytical skills
• Excellent written and verbal communication skills
• Good English written and verbal skills
• A penchant for working with people and assisting them
• Cross-cultural communication experience will be an advantage

Responsibilities

• Initial processing of tickets assigned to CRM support team according to their priorities.
• Resolving issues not requiring the involvement of development or contractor teams
• Escalation of tickets to a proper team
• Collection of the info regarding tickets and their resolving in Noventiq CRM Wiki
• Processing requests for bulk data import
• Assistance to users in CRM records creation
• Managing users' access and roles
• Conduction of basic users' trainings
• New functionality testing on test and production environments
• Retrospective testing of main functionalities affected by new deliveries
• Periodical testing of CRM integrations with other systems
• Configuration and managing of simple CRM's integrations, which could be made by out-of-the-box logic
• Submission of proposals for improvement of the configured processes and automations.

Skills

CRM tools knowledge

Analytical skills

Written and verbal communication

Multitasking

English proficiency

Cross-cultural communication

Tools

CRM software

Job description

1 - 5 Years

Full-Time

Job Description

Do you want to contribute directlyto successful business outcomes by driving digital transformation for itscustomers' businesses, connecting 75k organizations forward in a secure way?Are you motivated to evolve the best practices globally within all sectors withhundreds of best-in-class IT vendors, alongside its services and solutions?

Noventiq is a leading globalsolutions and services provider:

Founded in 1993

Headquarters in London, UK

Revenue of $ 2.1 billion

Headcount of 6400 employees

Partnering with Microsoft, IBM, Oracle, Google, AWS and upto 500 other vendors

Operating in roughly 60 countries

16 strategic acquisitions

What's in it for you?

Here you will collaborate withmulti-national teams, ameliorate to a bazillion innovative projects thatdeliver the most creative and cutting-edge solutions, and have an opportunityto continuously learn and grow, capable of taking on more significantresponsibilities and leadership roles.

This can be invaluable inunderstanding and serving clients from different regions, making the companytruly expand its presence in new markets, bringing a profound positiverepercussion to the business.

Nowwe are looking for a Senior CRMBusiness Support Administrator , you will bea part of our Global IT Team.

RoleOverview:

Dueto the active development of corporate CRM platform (an increase in the numberof automated processes and users) for the strategic task of digitaltransformation, as well as in connection with the active growth of the companyassociated with the entry of new organizations into the group of companies andsubsequent roll-outs of the CRM platform in the new entities, CRM Businesssupport administrator is required to the CRM management team.

Your Impact on theMission:

• Initial processing of tickets assigned to CRMsupport team according to their priorities.
• Resolving issues not requiring the involvementof development or contractor teams
• Escalation of tickets to a proper team
• Collection of the info regarding tickets andtheir resolving in Noventiq CRM Wiki
• Processing requests for bulk data import
• Assistance to users in CRM records creation
• Managing users' access and roles
• Conduction of basic users' trainings
• New functionality testing on test and productionenvironments
• Retrospective testing of main functionalitiesaffected by new deliveries
• Periodical testing of CRM integrations withother systems
• Configuration and managing of simple CRM'sintegrations, which could be made by out-of-the-box logic
• Submission of proposals for improvement of theconfigured processes and automations.

What You'll Bring to TheTable - About You:

• 1+ years proven work experience in support orsimilar team.
• Good understanding of basic principles ofsoftware development.
• Knowledge and experience of working with any CRMtool will be an advantage.
• Confident understanding of modern ITenvironments.
• Ability to multitask and prioritize yourworkload.
• Good analytical skills
• Excellent written and verbal communicationskills
• Good English written and verbal skills
• A penchant for working with people and assistingthem
• Cross-cultural communication experience will bean advantage

Job Snapshot

Updated Date

26-10-2026

Job ID

Job_2281

Department

IT

Location