CRM Support Specialist - Global IT Operations

Noventiq Philippines; Makati; Presencial; PHP 279.000 - 446.000; Jornada completa

Descripción de la vacante

Noventiq Philippines in Makati is seeking a Senior CRM Business Support Administrator to join our Global IT Team. You will manage CRM tickets, assist users, and ensure smooth CRM operations across a multinational setting.

The role requires at least 1 year in support, familiarity with CRM tools, strong English communication, and the ability to multitask across IT environments. This position offers growth within a global technology services provider.

Formación

• 1+ years proven work experience in support or similar team.
• Good understanding of basic principles of software development.
• Knowledge and experience of working with any CRM tool will be an advantage.
• Confident understanding of modern IT environments.
• Ability to multitask and prioritize your workload.
• Good analytical skills.
• Excellent written and verbal communication skills.
• Good English written and verbal skills.
• A penchant for working with people and assisting them.
• Cross-cultural communication experience will be an advantage.

Responsabilidades

• Initial processing of tickets assigned to CRM support team according to their priorities.
• Resolving issues not requiring the involvement of development or contractor teams
• Escalation of tickets to a proper team
• Collection of the info regarding tickets and their resolving in Noventiq CRM Wiki
• Processing requests for bulk data import
• Assistance to users in CRM records creation
• Managing users’ access and roles
• Conduction of basic users’ trainings
• New functionality testing on test and production environments
• Retrospective testing of main functionalities affected by new deliveries
• Periodical testing of CRM integrations with other systems
• Configuration and managing of simple CRM’s integrations, which could be made by out-of-the-box logic
• Submission of proposals for improvement of the configured processes and automations.

Conocimientos

CRM tool experience

IT literacy

Multitasking

Analytical skills

Communication skills

English proficiency

People skills

Cross-cultural communication

Support experience

Descripción del empleo

Noventiq Philippines in Makati is seeking a Senior CRM Business Support Administrator to join our Global IT Team. You will manage CRM tickets, assist users, and ensure smooth CRM operations across a multinational setting.

The role requires at least 1 year in support, familiarity with CRM tools, strong English communication, and the ability to multitask across IT environments. This position offers growth within a global technology services provider.