CRM Process & Compliance Specialist

Home Credit; Quezon City; Sur place; PHP 480 000 - 720 000; Plein temps

Avantages offerts par ce poste

Six Sigma Yellow/Green Belt

HMO Day 1

Mental health coverage

Wellness leave

Birthday leave

Internal career mobility

Up to 20% variable bonus

Résumé du poste

Home Credit Philippines is seeking a Process and Compliance Specialist to manage CRM process documentation, change management, process analysis and risk and compliance activities within the CRM department.

You will develop and implement changes, ensure adherence to documented processes, coordinate risk and control activities (RCSA, AML/DPA, Info Sec), and promote continuous improvement using MS Office, SharePoint and Bizagi Modeler.

Qualifications

• At least 3 years of work-related experience.
• Intermediate knowledge of MS Office, SharePoint, Bizagi Modeler.
• Intermediate knowledge in continuous improvement, including change management and process mapping.

Responsabilités

• Manage CRM process documentation and ensure adherence of employees.
• Assist in development and implementation of change management and ensure adherence of employees.
• Coordinate risk and compliance programs (RCSA, AML, DPA, Info Sec).
• Identify process gaps and opportunities to improve efficiency.
• Promote awareness of CRM risks and controls across the team.
• Perform other duties as assigned by supervisor.

Connaissances

MS Office

SharePoint

Bizagi Modeler

Change management

Process mapping

Continuous improvement

Risk & compliance awareness

Analytical skills

Outils

MS Office

SharePoint

Bizagi Modeler

Description du poste

Home Credit Philippines is seeking a Process and Compliance Specialist to manage CRM process documentation, change management, process analysis and risk and compliance activities within the CRM department.

You will develop and implement changes, ensure adherence to documented processes, coordinate risk and control activities (RCSA, AML/DPA, Info Sec), and promote continuous improvement using MS Office, SharePoint and Bizagi Modeler.