Credit Card Strategy Leader

Home Credit; Philippines; Hybrid; PHP 4,000,000 - 6,500,000; Full time

Benefits offered by this job

Permanent dayshift schedule

Up to 50% variable bonus

HMO on Day 1 + dependents

Mental health & wellness support

Wellness and Birthday Leave

Internal career mobility

Local and international learning

Job summary

Home Credit Philippines is seeking a Credit Card Strategy Leader to drive revolving products like Virtual limit and Credit Card. You will craft, build and manage the product design, build requirements, and rollout, while shaping a digital lifecycle and cross-sell strategy to maximize customer value.

You will lead a 10+ person team and two development scrum teams, collaborating with Legal, Risk and IT to ensure compliant, scalable product delivery and strong KPI-driven performance.

Qualifications

• Minimum 12 years in CRM, lifecycle or product roles in financial services.
• Strong product management and development experience in finance or telco/retail.
• Experience building and leading a team in a matrixed environment.
• Ability to collaborate with a wide range of internal partners.
• History of leading in fast-paced, high-growth contexts.
• Comfort with data/analytics to inform strategy and decisions.
• Understanding of business KRAs and how to drive them.
• Experience in an Agile development environment.

Responsibilities

• Collaborate with stakeholders across Legal, Operations, Risk, Compliance, IT, Sales and others.
• Craft and own the customer lifecycle strategy for revolving products and engagement.
• Define product features and oversee execution of initiatives.
• Balance technical implementation with speed to market through IT and product teams.
• Partner with cross-functional and external teams to design, build, launch, and market features.
• Use analytics and market research to drive lifecycle, strategy and communications.
• Define and supervise key performance metrics for product decisions.
• Ensure revolving credit products comply with laws and internal policies.
• Lead and manage 10+ experts and 2 development scrum teams.

Skills

CRM/Lifecycle

Product management

Team leadership

Cross-functional collaboration

Data analytics

Agile experience

KRA/business metrics

Fast-paced execution

Job description

About The Job

The Credit Card Strategy Leader is responsible for revolving products - Virtual limit and Credit Card. The position is responsible for crafting, building, and managing revolving credit products, including product design, product build requirements, implementation. Another area of focus is building customer lifecycle strategy around revolving product, with special focus on digital lifecycle and in app engagement as well as crafting a cross-sell strategy and rules to maximize value of each customer, including customer segmentation approach. This senior management role will be responsible for the performance of revolving customer base and the evolution of the customer lifecycle strategy, product development and roadmap.

What You’ll Do

• Collaborating across a diverse group of stakeholders (e.g. Legal, Operations, Risk, Compliance, Product Managers, Information Technology, Sales, Program Manager, etc.)
• Crafting overall customer lifecycle strategy focused on revolving value proposition as main driver of customer engagement and optimization of customer lifetime value
• Defining product features and owning the successful execution of agreed initiatives
• Engaging closely with Program Managers, Information Technology and Product Managers to help determine the best technical implementation and design while balancing speed to market needs
• Partnering with cross-functional teams and external partners to design, build, launch, and market new product features
• Using customer experience data, analytics, market research and competitive analysis to drive decision making with regards to customer life cycle, strategy, and communication
• Defining and proactively supervising key performance metrics to support and inform product decisions
• Partnering with Legal, Risk, and Compliance teams to ensure the revolving credit products we deliver are aligned with applicable laws, regulations, and internal policies
• Leading and managing directly team of 10+ experts, specialists and managers as well as 2 development scrum teams

What You Need To Have

• Minimum 12 years working experience in CRM, lifecycle or product roles preferably in banks or insurance or financial industries
• Strong product management and development experience preferably from customer finance, telco or retail businesses
• Experience building and leading a team in a matrixed environment
• Ability to work collaboratively with a wide range of internal partners
• History of leading and executing in fast-paced, high-growth, uncertain environments
• Comfortable using data and analytics to inform strategy and product decisions
• Strong understanding of business KRAs and the ability to drive them
• Experience in an Agile development environment

Job Perks You'll Enjoy

• Permanent dayshift schedule
• Up to 50% variable performance-based bonus
• HMO on Day 1 and HMO dependents coverage including same-sex partners
• Access to mental health and wellness partners
• Wellness Leaves and Birthday Leave
• Internal career mobility options
• Local and international learning opportunities

At Home Credit Philippines, we believe that everyone has something special to offer. Our motto "No Small Roles, Everyone is Important" is at the heart of everything we do. We think diversity makes our company better and every single job and person here plays a big part in our success.

We're all about creating a welcoming place where everyone feels valued for who they are. This means we make sure that everyone, no matter their background or what they look like, gets a fair chance at jobs, training, and promotions. When it comes to hiring, everyone gets a fair look. It doesn't matter where you're from, what you believe, who you love, whether you have a disability, or any other or any other condition protected under Philippine laws. If you meet the job requirements, you have a chance to get the job.

Come join us at Home Credit, where diversity fuels our innovation. Here, there are #NoSmallRoles and #EveryoneisImportant.