CRM Lifecycle Team Leader

Home Credit Philippines; Taguig; Presencial; PHP 1.339.000 - 1.786.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Permanent dayshift schedule

Up to 50% variable performance-based-b

HMO on Day 1 and HMO dependents

Access to mental health and wellness

Wellness Leaves and Birthday Leave

Internal career mobility options

Local and international learning

Descripción de la vacante

Home Credit Philippines seeks a CRM Lifecycle Team Leader to develop and execute CRM strategies that boost customer engagement, retention, and loyalty. You will manage the entire customer lifecycle, from acquisition to retention, ensuring a personalized and seamless experience across channels.

We value 5+ years in analytics, 1+ year in leadership, and a strong Design Thinking background. The role offers a competitive dayshift with opportunities for growth and impact in online product

Formación

• Minimum 5 years of experience in an analytical role.
• Minimum 1 year of experience as a team leader.
• Experience working with online products.
• Coding knowledge regardless of language.
• Strong background in Design Thinking.
• Proactive problem solver with attention to detail.
• Excellent communication skills, especially with senior management.

Responsabilidades

• Develop and implement CRM strategies to optimize engagement and retention.
• Analyze customer data to identify trends and opportunities.
• Create and manage targeted marketing campaigns to drive acquisition and retention.
• Collaborate with cross-functional teams to ensure cohesive customer experience.
• Monitor and report on effectiveness of CRM initiatives and campaigns.
• Utilize CRM software to manage customer interactions and data.
• Develop and maintain customer segmentation and personalization strategies.
• Stay updated on CRM trends and best practices.

Conocimientos

CRM analytics

Data analysis

Campaign management

Cross-functional collaboration

Communication with senior management

Design Thinking

Problem solving

Herramientas

CRM software

Data visualization tools

Descripción del empleo

About The Job

The CRM Lifecycle Team Leader will be responsible for developing and executing CRM strategies to enhance customer engagement, retention, and loyalty. This role involves managing the entire customer lifecycle, from acquisition to retention, and ensuring a seamless and personalized customer experience.

What You’ll Do

• Develop and implement CRM strategies to optimize customer engagement and retention.
• Analyze customer data to identify trends, opportunities, and areas for improvement.
• Create and manage targeted marketing campaigns to drive customer acquisition and retention.
• Collaborate with cross-functional teams to ensure a cohesive customer experience across all touchpoints.
• Monitor and report on the effectiveness of CRM initiatives and campaigns.
• Utilize CRM software to manage customer interactions and data.
• Develop and maintain customer segmentation and personalization strategies.
• Stay updated on industry trends and best practices in CRM and customer lifecycle management.

What You Need To Have

• Minimum 5 years of experience in analytical role

Minimum 1 Year Of Experience As Team Leader

• Experience working with online products
• Coding knowledge regardless language
• With strong background in Design Thinking
• Proactive problem solver
• Analytical mind and well organized and can be trusted to pay attention to detail
• Excellent communication skills, ability to effectively communicate with senior management

Job Perks You'll Enjoy

• Permanent dayshift schedule
• Up to 50% variable performance-based bonus
• HMO on Day 1 and HMO dependents coverage including same-sex partners
• Access to mental health and wellness partners
• Wellness Leaves and Birthday Leave
• Internal career mobility options
• Local and international learning opportunities

At Home Credit Philippines, we believe that everyone has something special to offer. Our motto "No Small Roles, Everyone is Important" is at the heart of everything we do. We think diversity makes our company better and every single job and person here plays a big part in our success.

We’re all about creating a welcoming place where everyone feels valued for who they are. This means we make sure that everyone, no matter their background or what they look like, gets a fair chance at jobs, training, and promotions. When it comes to hiring, everyone gets a fair look. It doesn’t matter where you’re from, what you believe, who you love, whether you have a disability, or any other or any other condition protected under Philippine laws. If you meet the job requirements, you have a chance to get the job.

Come join us at Home Credit, where diversity fuels our innovation. Here, there are #NoSmallRoles and #EveryoneisImportant.