Credit Card Disputes: Chargeback & Settlement Specialist

East West Banking Corporation; Makati; Presencial; PHP 350.000 - 550.000; Jornada completa

Descripción de la vacante

East West Banking Corporation in Taguig seeks a Schemes Management and Settlement Officer for its On-site Operations Cluster. You will validate initial chargebacks, process dispute progression, and validate advisories to cardholders on dispute status.

The role requires 2+ years in chargeback/dispute processing and strong knowledge of Mastercard/Visa rules, risk management, and accounting. Growth opportunities and teamwork are emphasized.

Formación

• Bachelor's degree in any business field or related
• At least 2 years of chargeback/dispute processing experience
• Strong knowledge of card schemes, risk management, and accounting
• Proficient in data analysis with strong investigative skills
• Deep expertise in Mastercard and Visa chargeback rules

Responsabilidades

• Review disputed transactions, chargeback codes, and docs against card scheme rules to prevent losses and approve first-level resolutions.
• Recommend and prepare dispute escalations, financial adjustments, and journal entries and coordinate cardholder updates.
• Validate advisories and notifications to cardholders on status/resolution.
• Check monthly schedules and monitor disposition and floats.
• Participate in UAT for Mastercard and Visa Compliance testing.

Conocimientos

Chargeback processing

Dispute handling

Data analysis

Analytical thinking

Communication

Educación

Bachelor's degree in business or related field

Herramientas

Ascend

Card systems

Descripción del empleo

East West Banking Corporation in Taguig seeks a Schemes Management and Settlement Officer for its On-site Operations Cluster. You will validate initial chargebacks, process dispute progression, and validate advisories to cardholders on dispute status.

The role requires 2+ years in chargeback/dispute processing and strong knowledge of Mastercard/Visa rules, risk management, and accounting. Growth opportunities and teamwork are emphasized.