Card Chargeback & Disputes Specialist

BDO Unibank; Mandaluyong; On-site; PHP 350,000 - 550,000; Full time

Job summary

BDO Unibank, Inc. seeks a Chargeback Issuing Officer to mitigate operational risk by timely, accurate resolution of cardholder disputes and chargebacks in line with brand time frames.

The role involves reviewing second-level disputes, monitoring case status, ensuring compliance with brand rules to prevent losses, and timely escalation of issues. On-site work in Ortigas is required.

Qualifications

• Graduate with a 4- or 5-year degree, preferably in business.
• Minimum 3 years' chargeback experience in credit cards or banking.
• Willing to be on-site in Ortigas.

Responsibilities

• Review, analyze, and resolve second-level disputes and chargebacks.
• Monitor and timely resolve cases per disputes guidelines and standards.
• Ensure compliance with brand rules and procedures to prevent losses.
• Monitor and process case filing.
• Provide timely status of AR and AP GL schedules and resolve float items.

Skills

Chargeback processing

Dispute resolution

Operational risk mitigation

Education

Bachelor's or equivalent (4-5 year degree)

Job description

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Mandaluyong City, National Capital Region, PH

Business Unit: Consumer Banking Group

Department:

About BDO

BDO Unibank, Inc. is the Philippines’ leading full‑service bank, offering a wide range of financial and digital banking services. Guided by our brand promise“We Find Ways,” we are committed to delivering easy, reliable, and customer‑focused services. Build your career with a trusted industry leader.

Job Summary

The Chargeback Issuing Officer is responsible for mitigating operational risk and preventing or minimizing losses through timely and accurate resolution of cardholders' disputes and ensuring compliance with the Brand's international standard time frames for retrieval and chargeback processing

Key Responsibilities

• Reviews, analyzes and accurately resolves second level dispute and chargebacks
• Monitoring and timely resolution of cases and should be according with established disputes guidelines and standards
• Ensures compliance with brand rules and set policies and procedures to avoid operational loss/lapses
• Monitors and processes cases filing
• Timely escalation and resolution of issues
• Provide timely and accurate status of AR and AP GL schedules, ensuring transparency and resolution of float items on time

Qualifications

• Graduate of four or five year course, preferably Business-related course
• At least 3 years chargeback experience in credit card business or banking institution
• Must be willing to be assigned and work on-site in Ortigas

BDO Unibank, Inc. provides equal opportunity to all qualified candidates. Hiring decisions are based on job requirements and candidate qualifications, and shall not be influenced by any consideration of race, color, religion, sex (including sexual orientation and gender identity), national or ethnic origin, or disability. Requisition ID: 25238

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