Schemes Management and Settlement Officer

EastWest Bank; Taguig; On-site; PHP 334,800 - 502,200; Full time

Benefits offered by this job

Career development opportunities

Competitive salary package

Performance-based incentives

Job summary

EastWest Bank is looking for a Schemes Management and Settlement Officer in Taguig. This role involves validating chargebacks on disputed credit card transactions, recommending escalations, and ensuring compliance with Mastercard and Visa rules. Candidates should hold a Bachelor's degree in a business course and have at least two years of relevant experience. The position offers career development, competitive salary, performance incentives, and opportunities for mentoring, all aimed at fostering professional growth.

Qualifications

• At least two (2) years relevant experience in credit card chargeback/dispute processing.
• Deep expertise in Mastercard and Visa chargeback rules and end-to-end dispute processing.

Responsibilities

• Review disputed transactions and chargeback reason codes against card scheme rules.
• Recommend and prepare dispute escalations and financial adjustments.
• Validate advisories and notifications to cardholders on dispute status.

Skills

Dispute processing

Business operations knowledge

Accounting

Analytical skills

Communication

Customer focus

Education

Bachelor's degree in any business course

Tools

Ascend

Credit card systems

Job description

About the Job

Location: BGC, Taguig

Corporate Title: Junior Officer

Work Arrangement: On-site

Our Operations Cluster team is looking for experienced professionals to join us in Taguig with the role of Schemes Management and Settlement Officer.

In this role you will be responsible for the validation of initial chargeback on disputed credit card transactions based on schemes' rules and regulations and processing of dispute progression or escalation. You will also be responsible for the validation of advisories to cardholders of the resolution and status of the disputed transactions.

Your dream. Our focus.

East West Banking Corporation (EastWest) is one of the largest universal banks in the Philippines, and is committed to continuously invest in people and in process, product, and service enhancements, and embrace new ideas to enhance the EastWest experience.

We empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiative. Join us and be part of a highly engaged team, and a workplace that promotes development and goal attainment.

Whether you\'re just starting out, or already a seasoned professional, EastWest can help you unleash your potential, and bridge the gap between dream to success.

What the role will entail

• Review disputed transactions, chargeback reason codes, and supporting documents against card scheme rules to prevent losses and approve first‑level chargeback resolutions.
• Recommend and prepare dispute escalations, financial adjustments, and journal entries, and coordinate cardholder updates for dispute progression.
• Validate correctness of advisories and notifications to be sent to cardholders on dispute status/ resolution or final disposition
• Check monthly schedules and monitors disposition and provide status of floats items
• Participates in the user acceptance testing for MC and Visa Compliance testing to avert penalties on non-compliance

What we\'re looking for

• Bachelor\'s degree in any business course
• At least two (2) years relevant experience in credit card chargeback/dispute processing
• Strong knowledge of business operations, risk management, accounting, and credit card systems, including Ascend and any other credit card systems
• Proficient in systems and data analysis, with advanced analytical and investigative skills.
• Deep expertise in Mastercard and Visa chargeback rules and end‑to‑end dispute processing.
• Effective communicator with strong attention to detail, problem‑solving ability, and customer focus.

What you can expect from joining our team

• Career development and training opportunities
• Competitive salary package and benefits
• Performance-based incentives and recognition programs to reward high-performing individuals
• Opportunity to work with industry experts and be mentored by them
• Defined career progression paths to guide you in your professional growth