Chargeback & Disputes Specialist

Maya; Philippines; On-site; PHP 320,000 - 480,000; Full time

Job summary

Maya is seeking a team member to support credit card chargeback disputes and refunds in the Philippines. You will analyze customer concerns and work with internal teams to resolve them while continuously updating knowledge of operation policies.

The role requires a 4-year business degree and at least 2 years of relevant experience, with strong MS Office skills and excellent communication abilities.

Qualifications

• Must have a 4-year business degree and 2+ years handling credit card chargeback disputes.
• Excellent written and spoken communication; good presentation skills.
• Strong analytical abilities with high attention to detail.

Responsibilities

• Support dispute resolution and processing of chargeback/refund cases.
• Analyze and propose improvements for addressing customer concerns.
• Continuously learn operation policies and rules to ensure compliant processing.

Skills

Strong communication

Analytical skills

Attention to detail

Education

Bachelor's degree in business

Tools

MS Office (Access)

Job description

Maya is seeking a team member to support credit card chargeback disputes and refunds in the Philippines. You will analyze customer concerns and work with internal teams to resolve them while continuously updating knowledge of operation policies.

The role requires a 4-year business degree and at least 2 years of relevant experience, with strong MS Office skills and excellent communication abilities.