Courier Operations Coordinator (Hybrid, Dayshift)

Home Credit; Quezon City; Hybrid; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Hybrid work set-up

Permanent dayshift schedule

HMO on Day 1

Access to mental health coverage and w

Wellness Leave

Birthday Leave

Job summary

Home Credit Philippines is seeking a Courier Administrator to streamline the delivery of credit cards to customers. You will coordinate courier pickups, track shipments, and maintain documentation to ensure timely, compliant deliveries.

The role requires attention to detail, experience with CMS or logistics software, and strong communication with internal teams and courier partners. Hybrid work setup with dayshift schedule is offered.

Qualifications

• Experience with Courier Management Systems (CMS) or Logistics Software.
• Exposure to procurement or inventory systems.
• Vendor management experience; High attention to detail.
• Background in administrative support or office coordination.
• Problem resolution related to courier services.

Responsibilities

• Prepares and schedules dispatches for outgoing packages or documents.
• Coordinates pickup and delivery schedules with couriers and internal teams.
• Ensures all shipments are accompanied by correct documentation (waybills, proof of delivery, tracking numbers).
• Maintains accurate delivery logs and shipment records.
• Tracks shipments to ensure timely delivery and flags delays or issues.
• Follows up with courier providers on status of deliveries or service concerns.
• Acts as liaison between internal teams and courier services.
• Notifies stakeholders of dispatch and delivery statuses.
• Handles delivery exceptions such as lost items or late shipments.
• Coordinates claims or investigations with courier companies when needed.
• Inputs delivery details into tracking systems or databases.
• Prepares reports on delivery performance, volume, and issues.
• Ensures courier activities comply with policies and data protection standards.
• Verifies proper packaging, labeling, and handling of confidential items.

Skills

CMS experience

Procurement systems

Vendor management

Administrative support

Confidential handling

Job description

Home Credit Philippines is seeking a Courier Administrator to streamline the delivery of credit cards to customers. You will coordinate courier pickups, track shipments, and maintain documentation to ensure timely, compliant deliveries.

The role requires attention to detail, experience with CMS or logistics software, and strong communication with internal teams and courier partners. Hybrid work setup with dayshift schedule is offered.