Courier Admin

Home Credit Philippines; Quezon City; Hybrid; PHP 223,000 - 357,000; Full time

Benefits offered by this job

Hybrid work set-up

Permanent dayshift schedule

HMO on Day 1

Access to mental health coverage and 1

Wellness Leave and Birthday Leave

Job summary

Home Credit Philippines is seeking a Courier Administrator to ensure seamless delivery of credit cards to customers, coordinating courier operations and maintaining accurate shipment records. The role supports pickup and delivery scheduling, documentation, and exception handling to drive efficiency and compliance.

The successful candidate will work in a hybrid setup with dayshift hours, contributing to performance reporting and liaison with courier providers to resolve issues and improve service

Qualifications

• Experience with Courier Management Systems (CMS) or Logistics Software.
• Exposure to procurement or inventory systems.
• Vendor management experience; High attention to detail.
• Background in administrative support or office coordination.
• Problem resolution related to courier services.
• Knowledge and handling of confidential items.
• Strong sense of responsibility.

Responsibilities

• Prepare and schedule dispatches for outgoing packages or documents.
• Coordinate pickup and delivery schedules with couriers and internal teams.
• Ensure shipments have correct documentation (waybills, POD, tracking numbers).
• Maintain delivery logs and shipment records accurately and up-to-date.
• Track shipments to ensure timely delivery and flag delays or issues.
• Notify stakeholders of dispatch and delivery statuses.

Skills

CMS / Logistics software

Procurement systems

Vendor management

Administrative support

Problem solving

Confidential items handling

Attention to detail

Sense of responsibility

Job description

About The Job

The Courier Administrator ensures that there is a seamless process in the delivery of credit cards to customers. The team drives efficiencies in pick-ups and deliveries and manages the cost/billing with our partners. The Courier Admin plays a key role in coordinating, tracking, and supporting courier operations to ensure timely and accurate delivery of items.

What You Will Do

• Prepares and schedules dispatches for outgoing packages or documents.
• Coordinates pickup and delivery schedules with couriers and internal teams.
• Ensures all shipments are accompanied by the correct documentation (e.g., waybills, proof of delivery, tracking numbers).
• Maintains accurate and up-to-date delivery logs and shipment records.
• Tracks shipments to ensure timely delivery and flags any delays or issues.
• Follows up with courier providers on the status of deliveries or any service concerns.
• Acts as the liaison between internal teams and courier service providers.
• Notifies stakeholders (senders and recipients) of dispatch and delivery statuses.
• Handles delivery exceptions such as lost items, late shipments, or failed deliveries.
• Coordinates claims or investigations with courier companies when needed.
• Inputs delivery details into tracking systems or internal databases.
• Prepares regular reports on delivery performance, volume, and issues encountered.
• Ensures courier activities comply with company policies and data protection standards.
• Verifies proper packaging, labeling, and handling of sensitive or confidential items.
• May assist in managing office supplies or document inventory related to dispatch.
• Tracks outgoing documents or materials sent through couriers; Packs parcel for delivery

What You Need To Have

• Experience with Courier Management Systems (CMS) or Logistics Software
• Exposure to procurement or inventory systems
• Vendor management experience; High attention to detail
• Background in administrative support or office coordination
• Problem resolution related to courier services
• Knowledge and handling of confidential items
• Strong sense of responsibility

Job Perks You'll Enjoy

• Hybrid work set-up
• Permanent dayshift schedule
• HMO on Day 1
• Access to mental health coverage and wellness partners
• Wellness Leave and Birthday Leave benefits

Empower Filipinos with innovative financial solutions at Home Credit Philippines.

At Home Credit Philippines, we believe that everyone has something special to offer. Our motto "No Small Roles, Everyone is Important" is at the heart of everything we do. We think diversity makes our company better and every single job and person here plays a big part in our success.

We’re all about creating a welcoming place where everyone feels valued for who they are. This means we make sure that everyone, no matter their background or what they look like, gets a fair chance at jobs, training, and promotions.

When it comes to hiring, everyone gets a fair look. It doesn’t matter where you’re from, what you believe, who you love, whether you have a disability, or any other or any other condition protected under Philippine laws. If you meet the job requirements, you have a chance to get the job.

Come join us at Home Credit, where diversity fuels our innovation. Here, there are #NoSmallRoles and #EveryoneisImportant.