Courier Admin

Home Credit; Quezon City; Hybrid; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Hybrid work set-up

Permanent dayshift schedule

HMO on Day 1

Access to mental health coverage and w

Wellness Leave

Birthday Leave

Job summary

Home Credit Philippines is seeking a Courier Administrator to streamline the delivery of credit cards to customers. You will coordinate courier pickups, track shipments, and maintain documentation to ensure timely, compliant deliveries.

The role requires attention to detail, experience with CMS or logistics software, and strong communication with internal teams and courier partners. Hybrid work setup with dayshift schedule is offered.

Qualifications

• Experience with Courier Management Systems (CMS) or Logistics Software.
• Exposure to procurement or inventory systems.
• Vendor management experience; High attention to detail.
• Background in administrative support or office coordination.
• Problem resolution related to courier services.

Responsibilities

• Prepares and schedules dispatches for outgoing packages or documents.
• Coordinates pickup and delivery schedules with couriers and internal teams.
• Ensures all shipments are accompanied by correct documentation (waybills, proof of delivery, tracking numbers).
• Maintains accurate delivery logs and shipment records.
• Tracks shipments to ensure timely delivery and flags delays or issues.
• Follows up with courier providers on status of deliveries or service concerns.
• Acts as liaison between internal teams and courier services.
• Notifies stakeholders of dispatch and delivery statuses.
• Handles delivery exceptions such as lost items or late shipments.
• Coordinates claims or investigations with courier companies when needed.
• Inputs delivery details into tracking systems or databases.
• Prepares reports on delivery performance, volume, and issues.
• Ensures courier activities comply with policies and data protection standards.
• Verifies proper packaging, labeling, and handling of confidential items.

Skills

CMS experience

Procurement systems

Vendor management

Administrative support

Confidential handling

Job description

Job Description

About the job

The Courier Administrator ensures that there is a seamless process in thedelivery of credit cards to customers.The team drives efficiencies in pick-ups and deliveries and manages thecost/billing with our partners. The Courier Admin plays a key role incoordinating, tracking, and supporting courier operations to ensure timely andaccurate delivery of items.

What You Will Do

• Prepares and schedules dispatches for outgoing packages or documents.
• Coordinatespickup and delivery schedules with couriers and internal teams.
• Ensures allshipments are accompanied by the correct documentation (e.g., waybills, proof of delivery, tracking numbers).
• Maintains accurate and up-to-date delivery logs and shipment records.
• Tracks shipments to ensure timely delivery and flags any delays or issues.
• Follows up with courier providers on the status of deliveries or any service concerns.
• Acts as the liaison between internal teams and courier service providers.
• Notifies stakeholders (senders and recipients) of dispatch and delivery statuses.
• Handles delivery exceptions such as lost items, late shipments, or failed deliveries.
• Coordinates claims or investigations with courier companies when needed.
• Inputs delivery details into tracking systems or internal databases.
• Prepares regular reports on delivery performance, volume, and issues encountered.
• Ensures courier activities comply with company policies and data protection standards.
• Verifies proper packaging, labeling, and handling of sensitive or confidential items.
• May assist in managing office supplies or document inventory related to dispatch.
• Tracks outgoing documents or materials sent through couriers; Packs parcel for delivery

What You Need To Have

• Experiencewith Courier Management Systems (CMS) or Logistics Software
• Exposure toprocurement or inventory systems
• Vendormanagement experience; High attention to detail
• Background in administrative support or office coordination
• Problemresolution related to courier services
• Knowledge and handling of confidential items
• Strong sense of responsibility

Empower Filipinos with innovative financial solutions at Home Credit Philippines. At Home Credit Philippines, we believe that everyone has something special to offer. Our motto "No Small Roles, Everyone is Important" is at the heart of everything we do. We think diversity makes our company better and every single job and person here plays a big part in our success. We’re all about creating a welcoming place where everyone feels valued for who they are. This means we make sure that everyone, no matter their background or what they look like, gets a fair chance at jobs, training, and promotions. When it comes to hiring, everyone gets a fair look. It doesn’t matter where you’re from, what you believe, who you love, whether you have a disability, or any other or any other condition protected under Philippine laws. If you meet the job requirements, you have a chance to get the job.

Job Perks You'll Enjoy

• Hybrid work set-up
• Permanent dayshift schedule
• HMO on Day 1
• Access to mental health coverage and wellness partners
• Wellness Leave and Birthday Leave benefits

Job Snapshot

Updated Date

28-09-2026

Department

Operations

Location