Costumer Support Specialist

Pulse Connect; Quezon City; On-site; PHP 290,000 - 424,000; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

Paid training

HMO and government-mandated benefits

Opportunities for career growth and发展

Job summary

Pulse Connect is seeking a Customer Support Specialist (Premium Gaming Chair) to deliver outstanding service by handling inbound and outbound calls, guiding customers, and resolving issues while upholding quality standards.

You will work onsite in Quezon City, require clear English communication, basic computer skills, and a positive, customer-focused attitude with the ability to meet performance metrics. The role includes training, performance incentives, and opportunities for career growth.

Qualifications

• At least high school, senior high school, or college graduate.
• Good to excellent English communication skills.
• Comfortable speaking with customers over the phone.
• Basic computer navigation and typing skills.
• Customer service or call center experience is an advantage but not required.
• Willing to work onsite.

Responsibilities

• Handle customer inquiries and concerns through phone calls.
• Provide accurate information about products, services, and account-related concerns.
• Resolve customer issues in a professional and timely manner.
• Document customer interactions accurately in the system.
• Follow company policies, call handling procedures, and quality standards.
• Meet individual and team performance metrics.

Skills

Customer service

Phone communication

English communication

Typing

Computer navigation

Education

High school / college graduate

Tools

CRM system

Job description

Job Summary

We are seeking a Customer Support Specialist (Premium Gaming Chair) to provide exceptional customer service by handling inbound and outbound calls. The role involves assisting customers with inquiries, resolving concerns, and delivering a positive customer experience while meeting quality and performance standards.

Key Responsibilities

• Handle customer inquiries and concerns through phone calls.


• Provide accurate information about products, services, and account-related concerns.


• Resolve customer issues in a professional and timely manner.


• Document customer interactions accurately in the system.


• Follow company policies, call handling procedures, and quality standards.


• Meet individual and team performance metrics.

Qualifications

• Atleast High School, Senior High School, or College graduate.


• Good to excellent English communication skills.


• Comfortable speaking with customers over the phone.


• Basic computer navigation and typing skills.


• Customer service or call center experience is an advantage but not required.


• Willing to work onsite

Benefits

• Competitive salary


• Performance-based incentives


• Paid training


• HMO and government-mandated benefits


• Opportunities for career growth and development

Qualified applicants will be contacted for the next steps of the recruitment process.