Igaming Customer Support Specialist

Codebrewers101 Inc.; Philippines; On-site; PHP 290,000 - 424,000; Full time

Benefits offered by this job

Competitive pay

Multicultural workplace

Career growth

Ongoing training

Team collaboration

Job summary

Codebrewers101 Inc. is seeking a Customer Support Specialist to join our growing iGaming Guardian team in the Philippines. You will provide professional support to English-speaking players via live chat and email, helping ensure a smooth and positive gaming experience.

The role requires strong English communication, problem-solving, and the ability to work in a fast-paced online gaming environment. You will document interactions, follow responsible gaming and AML guidelines, and collaborate with

Qualifications

• Excellent written and spoken English communication.
• Experience in customer service, chat or email support.
• Familiarity with iGaming or online gaming is a plus.
• Willingness to work onsite in a fast-paced environment.
• Night shifts, weekends or holidays may be required.

Responsibilities

• Provide timely, professional support via live chat and email.
• Assist players with account-related concerns (KYC, login, deposits).
• Document interactions and updates in internal systems.
• Monitor accounts for suspicious activity and ensure data privacy.
• Meet performance metrics and maintain customer satisfaction.
• Collaborate with internal teams to resolve issues quickly.

Skills

English communication

Problem solving

Multitasking

MS Office

Customer service

Tools

Live chat platforms

Email support tools

Job description

About the Role

We are looking for a customer-focused and detail-oriented Customer Support Specialist to join our growing iGaming Guardian team. In this role, you will provide professional support to English-speaking players through live chat and email, ensuring a seamless and positive gaming experience.

The ideal candidate has excellent communication skills, strong problem-solving abilities, and the ability to work efficiently in a fast-paced online gaming environment. You will play a key role in maintaining customer satisfaction, supporting responsible gaming practices, and ensuring compliance with company policies and industry standards.

We're a dynamic, multicultural, supportive workplace where we encourage employees to grow their skills and build a long-term career in the iGaming industry.

Key Responsibilities

• Provide timely and professional support to customers via live chat and email
• Assist players with account-related concerns including:
• account verification (KYC)
• login and password issues
• deposits and withdrawals
• bonus and promotion inquiries
• general gameplay and technical concerns
• Investigate and resolve customer issues while maintaining a high level of customer satisfaction
• Accurately document customer interactions and account updates in internal systems
• Monitor customer accounts and identify suspicious or unusual activity when necessary
• Follow company procedures related to player protection, responsible gaming, AML compliance, and data privacy
• Work closely with internal teams to ensure fast and effective issue resolution
• Meet performance metrics and KPIs including response time, customer satisfaction, and quality standards
• Maintain professionalism and empathy when handling challenging customer situations

Requirements

• Strong written and verbal English communication skills (C1/C2 level preferred)
• Previous experience in customer service, online support, or chat/email support
• Experience in the iGaming, online casino, sportsbook, or gaming industry is an advantage
• Strong multitasking and time management skills in a fast-paced environment
• Excellent problem-solving and conflict-resolution abilities
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint)
• Ability to handle sensitive customer information with confidentiality and professionalism
• Understanding of responsible gaming practices is a plus
• Additional language skills are an advantage
• Willingness to work onsite at our office in Oakridge Business Park
• Amenable to shifting schedules, including night shifts, weekends, and holidays if required

What We Offer

• Competitive compensation package
• Supportive and multicultural work environment
• Career growth opportunities within the iGaming industry
• Ongoing training and skill development
• Collaborative team culture focused on excellence and customer satisfaction