Costumer Service Associate

Private Advertiser; Makati; On-site; PHP 180,000 - 240,000; Full time

Job summary

Private Advertiser in the Philippines (Makati) is seeking a reliable data entry and customer support professional to retrieve data from databases or electronic files, maintain data entry standards, and support day-to-day operations.

The ideal candidate is college graduate with basic MS Office skills, strong written and spoken English, good communication, and a constructive attitude, able to adapt to shifting schedules.

Qualifications

• College graduate required.
• Strong English communication skills (written and spoken).
• Proficient in basic MS Office functions.

Responsibilities

• Retrieve data from database or electronic files as requested.
• Maintains data entry requirements by following data program techniques and procedures.
• Maintains operations by following policies and procedures.

Skills

MS Office

English communication

Customer service

Multitasking

Decision making

Education

College graduate

Tools

CRM software

Data entry systems

Job description

Job Responsibilities:

• Retrieve data from the database or electronic files as requested
• Maintains data entry requirements by following data program techniques and procedures
• Maintains operations by following policies and procedures.
• Contributes to team effort by accomplishing related results as needed
• Respond to customer inquiries chat
• Resolve customer complaints and provide appropriate solutions in a timely manner.
• Follow company policies and procedures to ensure quality service.
• Stay updated on company products, services, and promotions.

Qualifications:

• Computer Literate
• College Graduate
• Knows how to use basic MS office functions
• Good communication skills in English both written and oral
• Has good working attitude
• Amenable to work in shifting schedule
• Willingness to work flexible schedules, including evenings, weekends, or holidays if required.
• Proficiency in basic computer applications and customer service software.
• Ability to multitask and work in a fast-paced environment.