Contracts Specialist | Temporary WFH | Clark | Day Shift

Emapta; Pampanga; Hybrid; PHP 335,000 - 502,000; Full time

Benefits offered by this job

Competitive salary

Day shift

Temporary WFH

HMO coverage with dependent

Pampanga office location

Salary advance program

Upskilling via Emapta Academy

Gym access

Lifestyle perks

Employee referrals

Annual leave

Job summary

Emapta is hiring a Contracts Specialist to support a global security solutions business. You will handle contract administration, invoice coordination, and service communications from a Pampanga-based role with a temporary WFH arrangement and day shifts.

Ideal candidates have 1–2 years in administrative support, strong communication, and organizational skills. The position offers growth within Emapta’s top talent community and a competitive salary package.

Qualifications

• 1 to 2 years of experience in administrative support.
• Exposure to service billing and contract administration is preferred.

Responsibilities

• Contract administration: update service rates and contract details; verify changes.
• Service workflow coordination: manage workflows, assign jobs, confirm completion, and prioritize issues.
• Communication & service support: respond to emails and calls, coordinate with service teams on invoicing.
• Data accuracy & administrative support: verify information from requests, contracts, and communications; handle related tasks.

Skills

Communication

Attention to detail

Organizational skills

Time management

Team collaboration

Education

College diploma

Job description

Every Accurate Contract Strengthens a Global Service Network

Accurate contracts do more than document agreements, they protect service quality and customer confidence. Become a Contracts Specialist at Emapta and support a global security solutions business through contract administration, invoice coordination, and service communication. Develop valuable international expertise while enjoying long-term career growth within Emapta's top 1% talent community.

Job Overview

• Employment type: Full-time
• Shift: Day Shift, Weekends Off
• Work setup: Temporary Work From Home, SM Clark, Pampanga
• Salary: PHP 30,000 - PHP 45,000

Exciting Perks Await!

• Competitive Salary Package
• Day Shift Schedule
• Temporary WFH arrangement
• HMO coverage with free dependent upon regularization
• Prime office location in Pampanga (Conveniently accessible by PUVs, with nearby restaurants and banks)
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

Education & Professional Experience

• College diploma or equivalent practical experience in a relevant administrative or business support role
• 1 to 2 years of experience in administrative support, preferable with exposure to service billing and contract administration

Communication & Organizational Skills

• Strong verbal and written communication skills, with confidence in telephone conversations and stakeholder inquiries
• Excellent attention to detail and commitment to accuracy
• Strong organizational and time management skills, with the ability to prioritize tasks and maintain accurate records

Problem-Solving & Collaboration

• Strong problem-solving skills and the ability to identify issues and recommend practical solutions
• Ability to work independently, manage assigned tasks, and collaborate effective with team members

Your Daily Tasks

Contract Administration

• Update service rates and other relevant contract details.
• Maintain accurate contract information, verify changes against service requirements.

Service Workflow Coordination

• Manage service workflows and assign jobs to the appropriate service teams.
• Confirm job completion and verify the status of assigned service requests.
• Assess task urgency, prioritize critical matters, and elevate issues that require immediate attention.

Communication & Service Support

• Manage the service inbox and respond to email correspondence promptly and professionally.
• Handle service-related telephone inquiries and prioritize urgent calls.
• Coordinate with service teams to resolve invoicing issues and service discrepancies.

Data Accuracy & Administrative Support

• Verify the accuracy and completeness of information collected from service requests, contracts, and related communications.
• Complete other administrative and operational tasks as assigned.

About the Client

Our client is a global leader in access solutions, specializing in mechanical and digital locks, automated entrances, security doors, and access control technologies. With operations across more than 70 countries, they serve residential, commercial, institutional, and industrial markets. Their solutions support secure access to homes, offices, hospitals, airports, hotels, and educational facilities. Through continuous innovation, advanced security technology, and global service expertise, they help organizations enhance safety, improve accessibility, streamline operations, and create smarter, more secure environments worldwide.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2026 for the fifth year in a row and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.