Contract Operations & Process Implementation Specialist

S&P Global Inc.; Quezon City; On-site; PHP 420,000 - 700,000; Full time

Benefits offered by this job

Health & Wellness benefits

Flexible downtime

Continuous learning resources

Retirement planning support

Family friendly perks

Benefits by country

Job summary

S&P Global Inc. in Manila, Philippines is seeking a Commercial Contract Support Process & Implementations Specialist. You will strengthen operational efficiency, support project planning, and ensure changes are documented, communicated, and adopted across CCS and BPA.

The role back-ups the Queue Coordinator and ensures accurate contract data entry and global order management. You will drive process improvements, participate in user acceptance testing, and coordinate with Sales and

Qualifications

• Bachelor’s degree in Finance, Accounting, Project Management or related education and experience.
• 3-5 years related work experience or related degree.
• Contract management experience.
• Experience in fast-paced environment with Sales organization a plus.

Responsibilities

• Support planning, coordination, implementation, and monitoring of CCS projects and initiatives.
• Identify opportunities to improve processes, workflows, efficiency, and service delivery.
• Support system enhancements, process changes, and operational improvements from planning through implementation.
• Participate in user acceptance testing, document results, identify issues, and support resolution activities.
• Communicate system enhancements and process changes to CCS stakeholders.
• Develop and deliver training and guidance on new or updated processes and systems.
• Serve as liaison between CCS and BPA for documentation, training, and process alignment.
• Back-up to the Queue Coordinator for time-sensitive deliverables and month-end close support.
• Maintain accurate contract data entry and update CPQ systems; provide updates to Sales and cross-functional teams.
• Ensure compliance with CPQ procedures, internal controls, and SLAs.
• Document critical processes for audits and business continuity.
• Coordinate time-sensitive activities during month-end close and adapt to priorities.
• Attend BPM CPQ calls, report status on key initiatives and projects.

Skills

Project Coordination

Operational Management

Process Improvement

System Enhancement Support

User Acceptance Testing

Documentation Management

Training and Knowledge Transfer

Data Entry Proficiency

Order Management

Case Tracking and Resolution

Communication Skills

Problem-Solving

Queue and Deliverable Management

Mentorship and Coaching

Attention to Detail

Adherence to Procedures

Collaboration Skills

Organizational and Time-Management

Adaptability

Business Continuity Support

Education

Bachelor’s Degree in Finance/Accounting/PM or related education

Tools

CPQ systems

Job description

S&P Global Inc. in Manila, Philippines is seeking a Commercial Contract Support Process & Implementations Specialist. You will strengthen operational efficiency, support project planning, and ensure changes are documented, communicated, and adopted across CCS and BPA.

The role back-ups the Queue Coordinator and ensures accurate contract data entry and global order management. You will drive process improvements, participate in user acceptance testing, and coordinate with Sales and