Content Trainer & Knowledge Writer - Upskill for Impact

Cognizant Technology Solutions Philippines Inc.; Taguig; On-site; PHP 480,000 - 720,000; Full time

Job summary

Cognizant Technology Solutions Philippines Inc. is seeking an experienced trainer with strong instructional and technical writing skills to design, deliver, and upskill our teams. The role involves conducting needs analyses, creating tests, and driving performance across cross-functional groups.

You will lead coaching sessions, manage projects for operational excellence, and communicate progress with stakeholders in a fast-paced, team-oriented environment. Fluency in English is essential.

Qualifications

• Minimum of 2 years of experience in instructional or technical writing.
• At least 1 year of experience as a trainer.
• High in English proficiency - Speaking and Writing.
• Graduate of a 4 year bachelor college course.
• Business Review including Data Storytelling and Presentation.
• Moderate to Advance Knowledge in Analytics.
• Classroom Management.
• Advanced writing and analytical skills with technical experience (preferably on devices/gadgets).
• Advanced grasp in smart and networking devices.
• Ability to write and analyze Knowledge Base and Help Center drafts.
• Open to shifting schedules and team-based work.

Responsibilities

• Facilitate a series of new hire and cross-training and up-training classes.
• Conduct Training Needs Analysis (TNA).
• Provide support to operations by creating and facilitating knowledge tests and upskilling programs.
• Coordinate with departments to manage projects and programs for performance.
• Prepare weekly read-out reports on training updates, progress, and plans.
• Manage training reports based on stakeholder requirements.
• Trainee performance management applying the 30-60-90 rule.
• Conduct coaching sessions with trainees to drive performance.
• Manage and implement projects to achieve operational excellence.

Skills

Instructional writing

Technical writing

Trainer experience

English proficiency

Data storytelling

Analytics

Team leadership

Devices knowledge

Cross-functional collaboration

Scheduling flexibility

Education

Bachelor's degree

Job description

Cognizant Technology Solutions Philippines Inc. is seeking an experienced trainer with strong instructional and technical writing skills to design, deliver, and upskill our teams. The role involves conducting needs analyses, creating tests, and driving performance across cross-functional groups.

You will lead coaching sessions, manage projects for operational excellence, and communicate progress with stakeholders in a fast-paced, team-oriented environment. Fluency in English is essential.