Trainer (Content Writer 3)

Cognizant Technology Solutions Philippines Inc.; Taguig; On-site; PHP 480,000 - 720,000; Full time

Job summary

Cognizant Technology Solutions Philippines Inc. is seeking an experienced trainer with strong instructional and technical writing skills to design, deliver, and upskill our teams. The role involves conducting needs analyses, creating tests, and driving performance across cross-functional groups.

You will lead coaching sessions, manage projects for operational excellence, and communicate progress with stakeholders in a fast-paced, team-oriented environment. Fluency in English is essential.

Qualifications

• Minimum of 2 years of experience in instructional or technical writing.
• At least 1 year of experience as a trainer.
• High in English proficiency - Speaking and Writing.
• Graduate of a 4 year bachelor college course.
• Business Review including Data Storytelling and Presentation.
• Moderate to Advance Knowledge in Analytics.
• Classroom Management.
• Advanced writing and analytical skills with technical experience (preferably on devices/gadgets).
• Advanced grasp in smart and networking devices.
• Ability to write and analyze Knowledge Base and Help Center drafts.
• Open to shifting schedules and team-based work.

Responsibilities

• Facilitate a series of new hire and cross-training and up-training classes.
• Conduct Training Needs Analysis (TNA).
• Provide support to operations by creating and facilitating knowledge tests and upskilling programs.
• Coordinate with departments to manage projects and programs for performance.
• Prepare weekly read-out reports on training updates, progress, and plans.
• Manage training reports based on stakeholder requirements.
• Trainee performance management applying the 30-60-90 rule.
• Conduct coaching sessions with trainees to drive performance.
• Manage and implement projects to achieve operational excellence.

Skills

Instructional writing

Technical writing

Trainer experience

English proficiency

Data storytelling

Analytics

Team leadership

Devices knowledge

Cross-functional collaboration

Scheduling flexibility

Education

Bachelor's degree

Job description

Cognizant is a global organization serving clients across multiple industries with a deep set of offerings provided by our practice areas and supported by corporate and enabling functions. Employing roughly 270,000 talented associates worldwide, Cognizant is dedicated to anticipating and solving clients’ toughest problems and enabling them to thrive in the digital era. Join us and Be Cognizant!

Scope of Responsibilities:

• Facilitate a series of new hire and cross-training and up-training classes

• Conduct Training Needs Analysis (TNA)

• Provide support to operations by creating and facilitating knowledge tests and upskilling programs

• Coordinate with various departments such as quality, operations and process improvement to manage projects and programs that could aid in driving better operational performance.

• Prepare weekly read-out reports to relay training updates, progress and plans.

• Manage training reports based on stakeholder requirements

• Trainee performance management applying the 30-60-90 rule

• Conduct coaching sessions with trainees to drive performance

• Manage and implement projects to help achieve operational excellence

Who Thrives Here:

• Minimum of 2 years of experience in instructional or technical writing.

• At least 1 year of experience as a trainer.

• Strong understanding of smart technology.

• Preferred experience in managing teams, analyzing products and services, brainstorming and testing processes, monitoring and reporting data.

• At least 5 years of experience in a customer service or technical support project

• High in English proficiency - Speaking and Writing

• Graduate of a 4 year bachelor college course

• Business Review including Data Storytelling and Presentation

• Moderate to Advance Knowledge in Analytics

• Classroom Management

• Advanced writing and analytical skills and with technical experience (preferably on devices/gadgets)

• Must have an advanced grasp in smart and networking devices

• The interest and high level ability to write and analyze drafts such as Knowledge Base, Help Center articles in line with latest technological trends

• Openness to work in a shifting schedule

• Work in a team-oriented environment

Why Join Us?

At Cognizant, we don’t just offer jobs—we build careers that thrive in the digital era.

• Growth That Matters – Clear career paths, continuous learning, and opportunities to move into leadership or specialized roles. You’re not just filling a seat—you’re building a future.

• Support That Empowers – A collaborative culture where your voice is heard, your ideas matter, and your well-being is prioritized through strong benefits and work-life balance.

• Impact That Inspires – Work on global accounts that shape industries, influence millions of users, and give you a sense of purpose beyond the paycheck.
  

Your future starts here—grow, thrive, and make an impact with Cognizant.