Technical Content Writer: Knowledge Base & Product Launches

Cognizant Technology Solutions Philippines Inc.; Taguig; On-site; PHP 300,000 - 540,000; Full time

Job summary

Cognizant Technology Solutions Philippines Inc. is seeking a skilled technical or instructional writer to develop knowledge base and help center articles for client needs.

The role involves collaborating on content for product launches, conducting initial information scoping, and creating blogs for social/community forums based on client inputs.

Ideal candidates have at least 1 year of writing experience, strong English proficiency, and the ability to craft clear, user-friendly manuals.

Qualifications

• 2 years of college completed without back subjects.
• At least 1 year of experience as a technical or instructional writer.
• At least 1 year of experience in a customer service or technical support project.
• High proficiency in English – speaking and writing.
• Ability to write concise, reader-friendly instructions such as gadget user manuals.

Responsibilities

• Write knowledge base and help center articles aligned with client requests.
• Collaborate with project coordinators on content for product launches.
• Engage in initial investigation and scoping of information to write about topics.
• Write social and community blog posts aligned with client inputs.
• Collaborate with stakeholders for staging product announcements and releases.

Skills

English proficiency

Technical writing

Concise writing

Education

Two years in college

Job description

Cognizant Technology Solutions Philippines Inc. is seeking a skilled technical or instructional writer to develop knowledge base and help center articles for client needs.

The role involves collaborating on content for product launches, conducting initial information scoping, and creating blogs for social/community forums based on client inputs.

Ideal candidates have at least 1 year of writing experience, strong English proficiency, and the ability to craft clear, user-friendly manuals.