Content Moderator - EASY CSR Account

Caldwell Communications Consultancy Philippines; Quezon City; On-site; PHP 223,200 - 279,000; Full time

Benefits offered by this job

Open and professional work environment

Performance incentives

13th Month Pay

HMO with 3 free beneficiaries

20% ND Maternity/Paternity Leave

Retirement/Life Insurance

Job summary

A leading communications consultancy firm is seeking candidates for a full-time customer service role in Quezon City. Responsibilities include communicating with customers to resolve issues, matching demands to products, and achieving customer buy-in. No experience is required, making this an excellent opportunity for new graduates. The company offers a supportive work environment, performance incentives, HMO for employees, and opportunities for career growth.

Qualifications

• No experience required.
• Strong communication skills.
• Ability to resolve customer issues effectively.

Responsibilities

• Communicates with customer on the phone or written correspondence to handle concerns.
• Resolves customer issues on the first call whenever possible.
• Matches customers’ demands to products and services.

Education

Bachelor

Job description

Caldwell Communications Consultancy Philippines

On-site - Quezon City, No Exp Required, Bachelor, Full-time

Job Description

We are continuously looking for candidates to join our team. Accounts include Travel, Sales, Healthcare, Financial, Collections, and Telco accounts.

Responsibilities

• Communicates with customer on the phone or written correspondence to handle concerns.
• Resolves customer issues on the first call/contact whenever possible without having to transfer caller.
• Matches customers’ demands to clients’ products, solutions, and services.
• Uses settlement and influencing abilities to recover from objections and achieve customer buy-in.
• Communicates specific information to internal and external clients and shares understanding with colleagues.

Benefits

• An open, friendly, and professional work environment.
• A professionally and personally rewarding career.
• Opportunities to grow and be promoted within the company.
• Performance incentives and employee perks and benefits.
• 13th Month Pay.
• HMO with 3 free beneficiaries on Day One.
• 20% ND Maternity/Paternity Leave.
• Opportunity for rapid career growth for top performers.
• Retirement/Life Insurance for qualified staff.
• Work-life Balance processes and programs.

Working Location

If the position requires overseas work, report any suspicious employer actions such as withholding your ID or requesting guarantees.

No experience required.