CSR - Chat Support Agent (Travel Account) - SHS grad accepted
Caldwell Communications Consultancy Philippines
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Benefits offered by this job
Job summary
Qualifications
- High School or Senior High School graduate.
- Excellent communication skills in English.
- Customer-focused with problem-solving capabilities.
- Basic computer knowledge and multitasking ability.
- Onsite availability in Cebu.
Responsibilities
- Handle travel-related inquiries via phone, email, or chat.
- Assist clients with bookings, modifications, or cancellations.
- Provide accurate information on travel options and promotions.
- Record interactions and maintain documentation.
- Escalate complex cases to supervisors.
- Meet service quality and customer satisfaction goals.
Skills
Education
Tools
Job description
Caldwell Communications Consultancy Philippines
On-site - Cebu No Exp Required High/Senior High School Full-time
Medical Reimbursement
Health Insurance, HMO
Read More
Caldwell Communication is actively hiring Customer Service Representatives in Metro Manila. We offer a competitive salary, performance-based incentives, paid training from Day 1, career growth opportunities, and a supportive people-first work environment. Our offices are conveniently located and easily accessible, providing the stability and professional environment you need to grow your career in the BPO industry.
We are hiring Travel Customer Service Representatives to assist clients with flight, hotel, and travel inquiries. Ensure smooth bookings and provide accurate information to deliver excellent customer experiences.
- Handle travel-related inquiries via phone, email, or chat
- Assist clients with bookings, modifications, or cancellations
- Provide accurate information on travel options, schedules, and promotions
- Record all interactions and maintain up-to-date documentation
- Escalate complex cases to supervisors
- Meet service quality and customer satisfaction goals
- Rotating shifts including nights, weekends, and holidays
- Paid training on travel systems and company procedures
- High School or Senior High School graduate (College preferred)
- Excellent English communication and attention to detail
- Customer-focused with problem-solving skills
- Basic computer knowledge and multitasking ability
- Onsite availability in Cebu
- Competitive compensation and incentives
- Exposure to travel accounts and professional development
- Supportive team culture and mentorship opportunities
Start your career in travel customer service at Caldwell and create smooth experiences for clients.t clients with financial inquiries while growing your BPO career.
Cebu IT Park. Cebu IT Park, Brgy Apas, Cebu City, 6000 Cebu, Philippines
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