Non Voice Representative- With or Without Experience CSR (Customer Service)

Caldwell Communications Consultancy Philippines; Quezon City; On-site; PHP 223,200 - 279,000; Full time

Benefits offered by this job

Performance incentives

Employee perks and benefits

HMO with 3 free beneficiaries on Day One

13th Month Pay

Retirement/Life Insurance for Qualified Staff

Job summary

A customer service consulting firm in Quezon City is seeking a Non Voice Representative to communicate with customers, resolve issues, and match demands to client products. The role requires a Bachelor's degree, but is open to those without experience. This position offers a professional environment with opportunities for career growth, performance incentives, and comprehensive benefits including HMO and 13th Month Pay.

Qualifications

• Bachelor's degree is preferred but not required.
• No experience is needed for this position.

Responsibilities

• Communicate with customers to address concerns.
• Resolve issues during the first contact when possible.
• Match customer demands to clients' products.
• Use influencing abilities to address objections.
• Provide specific information to clients and colleagues.

Education

Bachelor's degree

Job description

Non Voice Representative- With or Without Experience CSR (Customer Service)

Caldwell Communications Consultancy Philippines

On-site - Quezon City No Exp Required Bachelor Full-time

Job Description

We are continuously looking for candidates for our team.

Accounts that we can offer: Travel, Sales, Healthcare, Financial, Collections and Telco account.

Responsibilities

• Communicates with customer on the phone or by way of written correspondence to deal with concerns.
• Resolves customer issues on the first call/contact whenever possible without having to transfer caller.
• Matching customers’ demands to Clients’ products and solutions and services.
• Using settlement and influencing abilities to recover from objections and achieve the customers’ buy-in.
• Communicating specific information to internal and external clients and sharing understanding with colleagues.

What Do We Offer?

• An open, friendly and professional work environment.
• A professionally and personally rewarding career.
• Opportunities to grow and be promoted within the company.
• Performance incentives and employee perks and benefits.
• 13th Month Pay
• HMO with 3 free Beneficiaries on Day One
• 20% ND Maternity/Paternity Leave
• Opportunity for rapid career growth for Top Performers
• Retirement/Life Insurance for Qualified Staff
• Work-life Balance Processes and Programs

APPLY NOW!

• No experience required

HR RILEY ROXAS
HR Manager Caldwell Communications Consultancy Philippines

Working Location

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