On-Site Night-Shift Consumer Support Specialist (English)

TMX Philippines, Inc.; Lapu-Lapu; On-site; PHP 312,480 - 424,080; Full time

Job summary

TMX Philippines, Inc. is seeking a Consumer Support Specialist with strong English communication to handle customer inquiries via phone, email, or chat from Lapu-Lapu City, Cebu. This on-site role requires 1-3 years of experience and a bachelor’s degree.

You will work night shifts and use order management systems and Microsoft Office to resolve requests, ensuring a positive customer experience during peak seasons. Familiarity with TMX Timex products is a plus.

Qualifications

• College graduate with minimum 2 years in direct-to-customer service.
• Willing to work on-site and night shift.
• Excellent English communication skills, both oral & written.
• Proficient with Order Management systems, Microsoft Office, and email.
• Must be willing to work in Lapu-Lapu City, Cebu, Philippines.
• Familiarity with Timex products is an advantage.
• Customer oriented, patient, with positive outlook.

Responsibilities

• Provide timely assistance to customers via phone, email, or chat.
• Resolve inquiries and concerns to ensure positive customer experience.
• Use Order Management systems and MS Office to record interactions.
• Support customers during peak seasonal periods.

Skills

Communication skills

English fluency

Customer service

Education

Bachelor's degree

Job description

TMX Philippines, Inc. is seeking a Consumer Support Specialist with strong English communication to handle customer inquiries via phone, email, or chat from Lapu-Lapu City, Cebu. This on-site role requires 1-3 years of experience and a bachelor’s degree.

You will work night shifts and use order management systems and Microsoft Office to resolve requests, ensuring a positive customer experience during peak seasons. Familiarity with TMX Timex products is a plus.