Construction Administrative Assistant

Outsourcey; Philippines; On-site; PHP 335,000 - 502,000; Full time

Benefits offered by this job

Competitive salary

Career growth opportunities

Job summary

Outsourcey, based in the Philippines, is seeking an organized administrator to support customer service and project administration within a construction/trades context. You will manage client onboarding in Accelo, track quotes and invoices, and maintain accurate CRM records while communicating professionally with clients.

Strong multitasking, attention to detail, and experience with CRM/PM tools are essential.

Qualifications

• Experience in administration or customer service within construction, trades, or project-based industries preferred.
• Strong organisational skills with the ability to manage multiple tasks and follow-ups.
• Experience using CRM and project management software such as Accelo or Estimate One.
• Confident communication skills for handling phone enquiries and client relationships.
• High attention to detail when managing job files, documentation and records.
• Ability to interpret tender documentation for estimating and quoting teams.
• Proactive in following up clients for measurements, colour selections and site access details.
• Competent with Microsoft Office, emails and cloud storage platforms.

Responsibilities

• Manage initial client setup and onboarding within Accelo with accurate data entry.
• Close out completed customers, projects and sales opportunities in the CRM.
• Monitor and follow up on outstanding quotes, active jobs and unpaid invoices.
• Respond to incoming customer enquiries with professional and timely communication.
• Manage shared admin inboxes and provide coverage when team members are unavailable.
• Maintain and update CRM records including notes, contacts, site details and progress.
• Upload and organise site photos, plans, measurements and documentation from TimeTree and other systems.
• Track quote activity and report on statuses (won, lost, pending).

Skills

Organisational skills

Communication

Multitasking

Attention to detail

Client relationship management

Tools

Accelo CRM

Estimate One

CRM software

TimeTree / cloud storage

Job description

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

Profile Requirements:

• Previous administration or customer service experience within the construction, trades, or project-based industry preferred
• Strong organizational skills with the ability to manage multiple tasks, projects, and follow-ups simultaneously
• Experience using CRM and project management software such as Accelo, Estimate One, or similar platforms
• Confident communication skills with the ability to handle phone enquiries and maintain professional client relationships
• High attention to detail when managing job files, project documentation, measurements, and customer records
• Ability to interpret tender documentation and identify relevant information for estimating and quoting teams
• Proactive approach to following up clients for outstanding information including measurements, colour selections, and site access details
• Competent computer skills across Microsoft Office, email management systems, and cloud-based file storage platforms

Core responsibilities:

• Manage initial client setup and onboarding within Accelo, ensuring all customer information is accurately entered and maintained
• Close out completed customers, projects, and sales opportunities in the CRM system in a timely and organized manner
• Monitor and follow up on outstanding quotes, active jobs, and unpaid invoices to support project progression and cash flow
• Respond to incoming customer enquiries via phone, email, and website submissions with professional and timely communication
• Manage shared administration inboxes and provide administrative coverage when key team members are unavailable
• Maintain and update CRM records including job notes, client contacts, site details, and project progress updates
• Upload and organise site photos, plans, measurements, and supporting project documentation from TimeTree and other systems
• Track quote activity and maintain accurate reporting on quote statuses including won, lost, and pending opportunities

Benefits:

• Competitive salary Opportunity to shape the HR function of a rapidly growing BPO.
• Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.