Concierge

ARDESIA RESORT & SPA; Angeles; On-site; PHP 279,000 - 424,000; Full time

Job summary

ARDESIA RESORT & SPA in Angeles, Philippines, is seeking a Concierge Services professional to greet guests and provide tailored recommendations, reservations, and transportation arrangements while upholding resort hospitality standards.

You will coordinate with Front Office, Housekeeping, F&B, Security, and Engineering to fulfill guest requests, assist with arrival and departure, and maintain accurate records of inquiries and bookings.

Qualifications

• Bachelor’s degree in Hospitality Management, Tourism, or a related field (preferred).
• Have a DRIVER'S LICENSE (able to drive a golf cart).
• Prior experience in concierge, front office, or guest relations is an advantage.
• Excellent communication, interpersonal, and customer-service skills.
• Good knowledge of local attractions, dining, and transportation.
• Basic computer proficiency and experience with reservation systems.
• Willingness to work flexible schedules, weekends, and holidays.

Responsibilities

• Guest Services: Welcome guests, provide accurate information, and deliver personalized assistance.
• Reservations & Transportation: Arrange dining, spa, tour, and transportation services (airport transfers and golf carts).
• Guest Recommendations: Provide up-to-date guidance on local attractions, dining, shopping, and activities.
• Interdepartmental Coordination: Work with Front Office, Housekeeping, F&B, Security, and Engineering to fulfill guest requests.
• Arrival & Departure: Assist with luggage, VIP requirements, and check-in/out support.
• Logs & Records: Maintain accurate records of requests, reservations, and logs.

Skills

Excellent communication, interpersonal

Customer-service skills

Local knowledge of attractions/dining

Willingness to work flexible schedules

Multitasking

Education

Bachelor’s degree in Hospitality Management, Tourism, or related field

Tools

Reservation systems

Basic computer proficiency

Job description

Job Title: Concierge Services

Job Summary

The Concierge provides personalized and efficient assistance to guests throughout their stay, acting as the key point of contact for requests, recommendations, reservations, and transportation while maintaining resort hospitality standards.

Key Responsibilities

• Guest Services: Welcome guests, provide accurate information on resort facilities, and deliver personalized assistance.

• Reservations & Transportation: Arrange dining, spa, tour, and transportation services (including airport transfers and golf carts).

• Guest Recommendations: Provide up-to-date guidance on local attractions, dining, shopping, and activities.

• Interdepartmental Coordination: Work with Front Office, Housekeeping, F&B, Security, and Engineering to fulfill guest requests.

• Arrival & Departure: Assist with luggage, VIP requirements, and check-in/out support.

• Logs & Records: Maintain accurate records of requests, reservations, and logs.

Qualifications

• Bachelor’s degree in Hospitality Management, Tourism, or a related field (preferred).

• Have a DRIVER'S LICENSE (able to drive a golf cart)

• Prior experience in concierge, front office, or guest relations is an advantage.

• Excellent communication, interpersonal, and customer-service skills.

• Good knowledge of local attractions, dining, and transportation.

• Basic computer proficiency and experience with reservation systems.

• Willingness to work flexible schedules, weekends, and holidays.

Core Competencies

Guest Service Excellence | Communication | Problem Solving | Local Knowledge | Multitasking | Professionalism