Guest Experience Concierge

Team Global Facility Solutions Inc.; Philippines; On-site; PHP 167,000 - 279,000; Full time

Job summary

Team Global Facility Solutions Inc. is seeking a friendly hotel concierge to welcome guests and provide information on facilities and local attractions. You will handle requests, assist with reservations, and coordinate with Front Office and other departments to ensure guest satisfaction.

Responsibilities include maintaining records, offering directions, handling complaints professionally, and upholding confidentiality and service standards in a courteous, professional manner.

Qualifications

• Welcome and assist guests in a friendly and professional manner.
• Provide information about hotel facilities, services, local attractions, restaurants, transportation, and activities.
• Handle guest requests, inquiries, and concerns promptly.
• Assist with restaurant, transportation, tour, and activity reservations.
• Coordinate special requests and arrangements for guests.
• Provide directions and recommendations based on guest preferences.
• Maintain accurate records of guest requests and services provided.
• Coordinate with Front Office, Housekeeping, Engineering, Security, and other departments.
• Assist guests with luggage, transportation arrangements, and other concierge services when required.
• Handle complaints professionally and escalates concerns when necessary.
• Ensure confidentiality and proper handling of guest information.
• Maintain a professional appearance and uphold hotel service standards

Job description

Team Global Facility Solutions Inc. is seeking a friendly hotel concierge to welcome guests and provide information on facilities and local attractions. You will handle requests, assist with reservations, and coordinate with Front Office and other departments to ensure guest satisfaction.

Responsibilities include maintaining records, offering directions, handling complaints professionally, and upholding confidentiality and service standards in a courteous, professional manner.