Client Services Officer - Concierge

Manila Memorial Park; Makati; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

The Client Services Officer at Manila Memorial Park in Makati serves as the face of the company. You greet visitors, guide them to the appropriate departments, and deliver accurate information with empathy and efficiency.

You will handle inquiries, manage the lobby, support administrative tasks, and ensure a welcoming, organized environment. A bachelor's degree and 1–2 years in front-office or high-end service, plus strong communication and MS Office skills, are required.

Qualifications

• Bachelor’s degree in Tourism, Hospitality, Communications, or related field.
• 1–2 years of front-office, concierge, or high-end customer service experience.
• Excellent written and oral communication skills.

Responsibilities

• Visitor Management: Greets all visitors warmly and directs them to the appropriate departments.
• Inquiry Handling: Provides immediate assistance regarding park operations and questions from visitors.
• Conflict Resolution: Direct the concerns to respective departments involved.
• Queue Management: Ensures the lobby remains orderly and that customers are attended to promptly.
• Administrative Support: Manages the trunkline, receive official documents, and maintain visitor logbook and passes.
• Lobby Maintenance: Keeps the reception area clean, presentable, and stocked with forms or brochures.
• Performs other related tasks as assigned.

Skills

Emotional intelligence

Customer service

Communication

Education

Bachelor’s degree in Tourism, Hospitality, Communications, or related field

Tools

Microsoft Office (Word/Excel)

Basic database management

Job description

Reports to:

Job Requirements

Education: Bachelor’s degree in Tourism, Hospitality, Communications, or any related field.

Experience: At least 1–2 years of experience in front-office operations, concierge services, or high-end customer service.

Communication: Excellent written and oral communication

Knowledge, Skills & Abilities

1. High level of emotional intelligence, empathy, and the ability to stay calm under pressure.

2. Proficient in Microsoft Office (Word/Excel) and basic database management

A. JOB SUMMARY: The Client Services Officer serves as the face of the company. You are responsible for creating a welcoming, organized, and supportive environment for all visitors—including customers, visitors, and applicants. Your primary goal is to provide accurate information and ensure every concern is addressed with efficiency and compassion.

DUTIES & RESPONSIBILITIES:

1. Visitor Management: Greets all visitors warmly and directs them to the appropriate departments (e.g., Park Services, Sales Accounting, Human Resources and others).

2. Inquiry Handling: Provides immediate assistance regarding park operations and questions from visitors

3. Conflict Resolution: Direct the concerns to respective departments involved.

4. Queue Management: Ensures the lobby remains orderly and that customers are attended to in a timely manner.

5. Administrative Support: Manages the trunkline, receive official documents/deliveries, and maintain the visitor logbook and issues visitors pass/numbers

6. Lobby Maintenance: Ensures the reception area is clean, presentable, and stocked with necessary forms or brochures.

7. Performs other related tasks that may be assigned from time to time.

We also offer competitive benefits.