Concession Manager

Westfair Marketing, Inc.; Quezon City; On-site; PHP 500,000 - 900,000; Full time

Job summary

Westfair Marketing, Inc. in Quezon City seeks a dynamic Concession Manager to oversee retail concession spaces.

You will drive sales, manage stock, merchandizing, and staff performance to deliver exceptional customer experiences across partner outlets. The role requires strong leadership, proven retail operations experience, and the ability to analyse sales data to identify growth opportunities while maintaining compliance and budgets.

Qualifications

• Experience managing retail operations or concession outlets in a fast-paced environment.
• Strong leadership and people management skills.
• Proven sales track record of achieving or exceeding targets.
• Proficiency in POS systems and inventory management software.
• Excellent organisational and multitasking abilities.
• Strong communication and interpersonal skills for engaging with customers, staff, and partners.
• Attention to detail with a commitment to high merchandising and customer service standards.
• Ability to analyse sales data and derive actionable insights.
• Flexibility to work retail hours, including weekends and public holidays.
• Diploma or degree in business, retail management, or related field.
• Experience managing concessions in shopping malls or major retail centres.

Responsibilities

• Oversee daily concession operations including stock management, visual merchandising, and POS transactions.
• Develop and implement sales strategies to meet monthly and quarterly targets.
• Recruit, train, and supervise concession staff for consistent customer service.
• Monitor inventory levels and manage stock ordering to minimize shrinkage.
• Maintain visual standards and product displays to drive impulse purchases.
• Build relationships with retail partners and landlords for smooth operations.
• Analyze sales data and customer feedback to identify growth opportunities.
• Ensure health, safety and retail regulations compliance within the concession space.
• Manage concession budgets including labor, inventory, and operating expenses.
• Report performance metrics to upper management.

Skills

Leadership

Sales acumen

POS systems

Inventory management

Staff training

Customer service

Merchandising

Data analysis

Communication

Multitasking

Regulatory compliance

Education

Diploma or degree in business/retail management

Tools

POS systems

Inventory management software

Job description

About the role

We are seeking a dynamic and experienced Concession Manager to join Westfair Marketing, Inc. La Sedia Furniture based in Quezon City, Metro Manila. This is a full-time position that plays a crucial role in overseeing the operations and performance of our retail concession spaces. As Concession Manager, you will be responsible for driving sales, ensuring exceptional customer experiences, and maintaining the highest standards of retail operations. This role is integral to our retail strategy and directly impacts the profitability and brand reputation of our concession outlets within partner retail environments.

Key responsibilities

• Oversee daily concession operations, including stock management, visual merchandising, and point-of-sale transactions

• Develop and implement sales strategies to achieve and exceed monthly and quarterly sales targets

• Recruit, train, and supervise concession staff to ensure consistent delivery of excellent customer service

• Monitor inventory levels, manage stock ordering, and conduct regular stock takes to minimize shrinkage

• Maintain visual standards and product displays to enhance customer appeal and drive impulse purchases

• Build and maintain positive relationships with retail partners and landlords to ensure smooth concession operations

• Analyze sales data and customer feedback to identify opportunities for improvement and revenue growth

• Ensure compliance with health, safety, and retail regulations within the concession space

• Manage concession budgets, including labor costs, inventory expenditure, and operating expenses

• Report performance metrics and provide regular updates to upper management

What we're looking for

• Proven experience managing retail operations or concession outlets, preferably in a fast-paced retail environment

• Strong leadership and people management skills with the ability to motivate and develop team members

• Excellent sales acumen and a track record of achieving or exceeding sales targets

• Proficiency in retail point-of-sale systems and inventory management software

• Outstanding organisational and multitasking abilities to manage multiple priorities simultaneously

• Strong communication and interpersonal skills for engaging with customers, staff, and retail partners

• Attention to detail with a commitment to maintaining high standards of merchandising and customer service

• Ability to analyse sales data and use insights to drive business decisions

• Flexibility to work retail hours, including weekends and public holidays as required

• Preferably, a diploma or degree in business, retail management, or a related field

• Preferred: Experience managing concessions in shopping malls or major retail centres