Concession Manager- Mandaue City

Mandaue Foam Industries, Inc.; Mandaue; On-site; PHP 250,000 - 450,000; Full time

Job summary

Mandaue Foam Industries, Inc. is seeking a Concession Manager to oversee the day-to-day operations of the concession area and drive performance in line with company standards.

You will lead staff, optimize sales, manage inventories, ensure customer satisfaction, and coordinate with mall management and partners to maintain safe, organized, and profitable concession operations. Strong leadership and people management skills, with a focus on process improvement, cash handling accuracy, and timely

Responsibilities

• Oversee the daily operations of the concession and ensure compliance with company policies, procedures, and standards.
• Develop and implement strategies to achieve sales and profitability targets.
• Monitor sales performance and prepare regular sales and operational reports.
• Supervise, coach, and motivate concession staff to achieve operational and sales objectives.
• Ensure proper staffing, scheduling, attendance, and performance management of employees.
• Maintain excellent customer service and promptly address customer concerns and complaints.
• Monitor inventory levels, product availability, stock movement, and proper merchandising.
• Ensure accurate handling of cash, sales transactions, and daily sales reconciliation.
• Coordinate with the concession partner, mall management, and other concerned departments regarding operational concerns and requirements.
• Ensure that the concession area is clean, organized, properly maintained, and compliant with safety and security standards.

Job description

About the role

The Concession Manager is responsible for overseeing the overall operations and performance of the assigned concession area or store. The role ensures efficient daily operations, achievement of sales targets, proper inventory management, excellent customer service, and effective supervision of employees. The Concession Manager also coordinates with internal departments and business partners to ensure smooth and profitable operations.

Key responsibilities

• Oversee the daily operations of the concession and ensure compliance with company policies, procedures, and standards.
• Develop and implement strategies to achieve sales and profitability targets.
• Monitor sales performance and prepare regular sales and operational reports.
• Supervise, coach, and motivate concession staff to achieve operational and sales objectives.
• Ensure proper staffing, scheduling, attendance, and performance management of employees.
• Maintain excellent customer service and promptly address customer concerns and complaints.
• Monitor inventory levels, product availability, stock movement, and proper merchandising.
• Ensure accurate handling of cash, sales transactions, and daily sales reconciliation.
• Coordinate with the concession partner, mall management, and other concerned departments regarding operational concerns and requirements.
• Ensure that the concession area is clean, organized, properly maintained, and compliant with safety and security standards.