Retail Support Manager (Managerial)

MicroSourcing; Philippines; On-site; PHP 180,000 - 300,000; Full time

Benefits offered by this job

Healthcare coverage day one

Flexible working schedule

Career growth opportunities

Company-sponsored events

Inclusive team culture

Job summary

MicroSourcing in the Philippines seeks an experienced Retail Support Manager to lead a multi-brand retail support operation onsite in Eastwood, Quezon City. The role focuses on strategy, process discipline, and high‑quality customer service across brands.

You will coach a diverse team, drive ROI through measurable processes, align with corporate goals, and partner with product, operations, IT, and suppliers to optimize pricing, master data, analytics, and POS systems.

Qualifications

• Minimum 5+ years of operational leadership experience in retail or consumer-led environments.
• Experience leading a diverse generalist team of 10+ members in transformational settings.
• Strong analytical skills with Excel and data-driven decision making.
• Proven ability to identify opportunities and drive measurable improvements across channels.

Responsibilities

• Ensure the smooth operation and strategic advancement of all retail support channels with clear deliverables and timelines.
• Support multiple departments to maintain efficiency, compliance, and exceptional customer service across brands.
• Implement disciplined processes and measurement practices to improve ROI and strategic direction.
• Lead, coach, and develop a multi-skilled support team.
• Oversee support functions for multiple brands including PieFace, Quickstop, Mrs mac, United, and Balfours.
• Support teams with escalations, complex queries, and quality assurance.
• Build strong relationships with internal departments and external partners.
• Collaborate with product, operations, property, compliance, maintenance, and IT.
• Work with stakeholders to unlock efficiency across brand, local, store, and retail.
• Align support strategies with broader corporate goals.
• Lead a diverse team accountable for pricing, master data, analytics, customer service, IT, supplier rebates, and POS systems.
• Establish positioning and identify target audiences across channels and segments.
• Develop and present initiatives and strategies to senior management, communicating through reporting and insights.

Skills

Operational leadership

Team leadership

Excel & data analysis

Customer service improvement

Education

Bachelor's degree in business/finance or related field

Tools

POS system

Job description

Position: Retail Support Manager (Managerial)

Location: Eastwood, Quezon City

Work Setup & Shift: Onsite | Flexible Working Schedule

Benefits

• Competitive Rewards: above‑market compensation, healthcare coverage day one, dependents, paid time‑off with cash conversion, group life insurance, performance bonuses
• A Collaborative Spirit: engage in company‑sponsored events and activities to contribute to a positive work environment
• Work‑Life Harmony: flexible work arrangements to suit your balance
• Career Growth: continuous learning and advancement opportunities
• Inclusive Teamwork: a diverse team fostering an inclusive culture

Responsibilities

• Ensure the smooth operation and strategic advancement of all retail support channels by implementing clear team deliverables, timelines, and effective processes
• Support multiple departments to ensure efficiency, compliance, and exceptional customer service across brands and the retail network
• Implement and champion disciplined processes and measurement practices to continuously enhance ROI and strategic direction
• Lead, coach, and develop a multi‑skilled support team
• Oversee support functions for multiple brands including PieFace, Quickstop, Mrs mac, United, and Balfours
• Support teams with escalations, complex queries, and quality assurance
• Build strong relationships with internal departments and external partners
• Collaborate with product, operations, property, compliance, maintenance, and IT
• Work with stakeholders to unlock efficiency across brand, local, store, and retail
• Align support strategies with broader corporate goals
• Lead a diverse team accountable for pricing, master data, analytics, customer service, IT, supplier rebates, and point‑of‑sale systems
• Establish positioning and identify target audiences across channels and segments
• Develop and present initiatives and strategies to senior management, communicating through reporting and insights

Qualifications

• 5+ years operational leadership experience
• Retail/consumer‑led business support background
• Bachelor's degree in business, finance, or related field
• Proven experience leading a diverse generalist team of 10+ members in a transformational role
• Ability to identify business opportunities and bring new ways of working to commercial discussions, providing clear deliverables and timeframes
• Ability to work independently in a fast‑paced environment and pivot quickly
• Experience in Master Data, Point of Sale, pricing preferred
• Proven experience developing customer‑led roles
• Commercially astute and metrics‑driven
• Demonstrated history of implementing processes and building high‑performing teams
• Project Management: staying ahead of requirements and deliverables while leading a team to stay on track
• Proficiency in Excel, data analysis software