Compliance Solutions Center Lead

ADP; Makati; Presencial; PHP 600.000 - 1.000.000; Tempo integral

Resumo da vaga

ADP is seeking a Service Center Leader to manage a defined client/product set and drive associate engagement while ensuring client satisfaction. You will oversee day-to-day activities, set goals, provide feedback, and coordinate with internal departments to meet service objectives.

The role emphasizes recruitment, coaching, and performance management, with a focus on maintaining high-quality service and operational excellence in a dynamic environment.

Qualificações

• 3–5 years of customer service, benefits administration, payroll, HR or related experience.
• 2–3 years SME, mentor or supervisory experience.

Responsabilidades

• Oversee day-to-day activities of associates and achieve service level metrics.
• Set goals and provide regular feedback, including developmental opportunities.
• Address performance and turnover to maintain engagement.
• Collaborate with internal departments to meet service objectives.
• Recruiting, selection, hiring and performance management of staff; ensure training delivery.

Conhecimentos

Customer service

Time management

Communication skills

Interpersonal skills

Mentoring

Formação

Bachelor's degree in business administration/management or accounting

Ferramentas

PC applications

Descrição da vaga

ADP is seeking a Service Center Leader to manage a defined client/product set and drive associate engagement while ensuring client satisfaction. You will oversee day-to-day activities, set goals, provide feedback, and coordinate with internal departments to meet service objectives.

The role emphasizes recruitment, coaching, and performance management, with a focus on maintaining high-quality service and operational excellence in a dynamic environment.