Canada SMB CS Team Leader

ADP; Makati; On-site; PHP 420,000 - 660,000; Full time

Job summary

ADP is seeking a results-driven Team Leader in Metro Manila to supervise a team of associates and drive organizational objectives. You will guide, train, and empower the team, ensuring efficient day-to-day operations and strong client relationships.

The role focuses on mentoring, setting timelines, delegating tasks, and conducting quarterly performance reviews to foster growth. A positive, proactive leader with excellent communication will thrive.

Qualifications

• Excellent communication skills.
• Confidence and negotiating skills.
• Computer literate with strong organizational skills.

Responsibilities

• Manage day-to-day activities of the team.
• Motivate the team to achieve organizational goals.
• Develop and implement timelines to meet targets.
• Delegate tasks to team members.
• Conduct training to maximize potential.
• Perform quarterly performance reviews.

Job description

We are looking for a result-driven team leader to be responsible for monitoring and supervising a team of associates to achieve the organisations objectives. You will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum. You should create a cohesive team that works efficiently together to maximize the team's potential. To be successful as a team leader, you should have a track record of team motivation and positive results. Ultimately, a top-notch team leader should display excellent interpersonal skills to build quality relationships with the team and with clients, be goal-driven, and manage the day-to-day activities of the team efficiently. Team Leader Responsibilities: Managing the day-to-day activities of the team. Motivating the team to achieve organizational goals. Developing and implementing a timeline to achieve targets. Delegating tasks to team members. Conducting training of team members to maximize their potential. Empowering team members with skills to improve their confidence, product knowledge, and communication skills. Conducting quarterly performance reviews. Contributing to the growth of the company through a successful team. Creating a pleasant working environment that inspires the team

• On-the-job training.
• Excellent communication skills.
• Confidence and skillful negotiating skills.
• Computer literate.
• Strong organizational skills to give the team direction.

A little about ADP:

We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP:

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.