People Engagement & Service Team Lead

ADP; Makati; Vor Ort; PHP 600.000 - 1.200.000; Vollzeit

Zusammenfassung

ADP, a global provider of cloud-based HR, payroll, and benefits services, is seeking a Service Center Manager in Metro Manila. You will lead a defined client/service area, drive associate engagement, and ensure service level metrics are met through effective staffing and training.

You will recruit, coach, and evaluate staff, manage performance, and collaborate with internal teams to optimize processes, with a focus on delivering high-quality client outcomes and a strong, inclusive workplace

Qualifikationen

• Graduate degree in Business Administration, Management, Accounting or related field.
• 3–5 years in customer service, HR, payroll or benefits.
• 2–3 years as SME, mentor or supervisor.
• Proven ability to prioritize client issues and manage workflow.
• Strong communication and interpersonal skills.

Aufgaben

• Lead and manage a service center area for defined clients/products.
• Set goals, provide feedback, and drive development opportunities.
• Oversee day-to-day activities and achieve service level metrics.
• Recruitment, hiring, compensation management and performance reviews.
• Collaborate with internal departments to meet service objectives.
• Identify process improvements and implement changes.
• Deliver ongoing training to enhance team skills.
• Maintain high associate engagement and retention.

Kenntnisse

Leadership

People management

Communication skills

Prioritization

Time management

PC proficiency

HR/payroll knowledge

Ausbildung

Bachelor's degree in Business Administration or related

Jobbeschreibung

ADP, a global provider of cloud-based HR, payroll, and benefits services, is seeking a Service Center Manager in Metro Manila. You will lead a defined client/service area, drive associate engagement, and ensure service level metrics are met through effective staffing and training.

You will recruit, coach, and evaluate staff, manage performance, and collaborate with internal teams to optimize processes, with a focus on delivering high-quality client outcomes and a strong, inclusive workplace