Compliance Solutions Registration Services Manager

ADP; Makati; On-site; PHP 700,000 - 1,100,000; Full time

Job summary

ADP provides effective management, direction and leadership to the team, meeting region performance goals in quality, client retention, productivity, implementation and call management.

We are a comprehensive global provider of cloud-based HCM solutions, uniting HR, payroll, talent, time, tax and benefits administration, and a leader in outsourcing, analytics and compliance. This role emphasizes coaching, process improvement, and collaboration across service groups.

Qualifications

• Leads a team to meet quality and client service targets.
• Manages at least 5 Team Leaders.
• Develops performance plans and coaching schedules.

Responsibilities

• Provides vision, leadership and guidance to Team Leaders and associates in key operating areas.
• Directs staff to ensure adherence to high levels of quality and service to clients.
• Establishes processes to improve quality and productivity of the business unit.
• Ensures timely and effective training and coaching.
• Collaborates with internal service delivery groups to deliver quality, accuracy and timeliness.

Skills

Team leadership

Performance management

Quality improvement

Client service

Job description

The Manager provides effective management, direction and leadership to the team. Assumes accountability and responsibility to meet or exceed the region’s performance goals, especially in the areas of quality, client retention, productivity, implementation, and call management.

• Provides vision, leadership, and guidance to each Team Leader and associates in the key operating areas Through performance and goal setting. Effectively communicates with team, developing a climate in which information is shared openly. Clearly defines team goals and expectations. Develops tactical plans to reach these goals. Uses written and verbal communication skills to interact effectively internally and with clients. Comprehends and correctly interprets messages from others. Inspires and supports an environment which encourages continual process improvements.
• Directs staff to ensure adherence to high levels of quality and service to clients.
• Handles 5 Team leaders at a minimum.
• Establish processes and initiatives to improve quality and productivity performance of the business unit.
• Ensures that all negative client surveys and quality evaluations that are below expectations are resolved within 24-48 hours.
• Ensures that all Team Leaders under his supervision completed all necessary supervisory tasks such as, but not limited to phone time, quality evaluations and one on one coaching.
• Develop Team Leaders and associates by means of TRIAD session, inspection of coaching documents, performance updates, coaching intervention, daily/weekly/monthly performance review with the Team leaders and regular coaching and meeting sessions.
• Ensures that all performance metrics are met like internal and external quality and productivity. Measurement is his own scorecard as an associate manager.
• Works closely with other internal service delivery organizations such as Health & Welfare Client Services, Operations, Payroll and Technical Support to deliver quality, accuracy, and timeliness.
• Fosters associates to learn, develop and adapt to a constantly changing work environment. Continuously reviews team performance; identifies and appropriately addresses opportunities for improvement. Determines training requirements. Ensures timely and effective training is delivered to enhance skills of the team. Implements initiatives and processes to improve all aspects of the department.
• Supports overall Service Center methodology by organizing activities related to chartered projects designed to create efficiencies, improve cost, improve quality and increase client satisfaction. Insures the HR Employee Service Center operates within the established protocols of the divisional and site strategy.

See TA Records For Job Description

A little about ADP:

We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP:

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.