Client Solutions Team Lead

Automatic Data Processing, Inc.; Makati; Presencial; PHP 1.200.000 - 1.800.000; Tempo integral

Resumo da vaga

ADP is seeking a results-driven leader to head a client-service POD responsible for issue resolution, escalation management, and delivering exceptional support for enterprise customers deploying WorkForce Software solutions.

You will coach a team, analyze dashboards, coordinate with leadership, drive continuous improvement, and ensure high-quality service in a metrics-driven environment.

Qualificações

• 5+ years of experience in client service, software implementation, consulting, project delivery, or other client-facing roles supporting enterprise applications.
• 2+ years of experience leading, mentoring, coaching, or supervising service delivery, implementation or consulting professionals.
• Proven experience managing customer relationships, resolving escalations, and influencing positive business outcomes.
• Strong communication, stakeholder management, problem-solving, and conflict-resolution skills.
• Experience managing competing priorities, resource allocation, workload balancing, and operational performance metrics.
• Bachelor's degree or equivalent combination of education and relevant work experience.

Responsabilidades

• Lead and coach a client-service pod to resolve client issues and triage tickets efficiently.
• Build trust with clients and teammates through professional, proactive engagement.
• Monitor dashboards and performance metrics to drive continuous improvement.
• Coordinate with leadership to align service delivery with business priorities and service commitments.
• Triage escalations and provide guidance and training to users on WFS technology.

Conhecimentos

Client service leadership

Stakeholder management

Communication

Problem-solving

Conflict resolution

Resource allocation

Formação

Bachelor's degree or equivalent

Ferramentas

Microsoft Office

Descrição da vaga

ADP is seeking a results-driven leader to head a client-service POD responsible for issue resolution, escalation management, and delivering exceptional support for enterprise customers deploying WorkForce Software solutions.

You will coach a team, analyze dashboards, coordinate with leadership, drive continuous improvement, and ensure high-quality service in a metrics-driven environment.