Community Care Support Representative

Metacom Careers; Quezon City; On-site; PHP 200,880 - 357,120; Full time

Job summary

Metacom Careers in the Philippines is seeking college graduates for customer care roles supporting community services. The position requires 6 months BPO experience or equivalent, with strong English communication and problem-solving abilities.

Candidates must be willing to work in shifting schedules and an onsite environment. You will handle inquiries, assist members with service requests, and document interactions while maintaining empathy and accuracy.

Qualifications

• College graduate with BPO experience is preferred.
• Strong English communication and problem-solving skills.
• Willing to work in shifting schedules and onsite environment.

Responsibilities

• Handle customer inquiries and provide accurate information regarding community care and support services.
• Assist members with service requests, account concerns, and general assistance.
• Coordinate with internal teams and service providers to help resolve customer needs.
• Document customer interactions and maintain accurate records.
• Provide empathetic and professional support while handling sensitive customer concerns.
• Follow company policies, procedures, and quality standards.

Skills

English communication

Customer service

Problem solving

Documentation

Education

2 years in college with 6 months BPO experience

Senior High School Graduate with 1 year BPO experience

Old curriculum High School Graduates are currently not accepted

Job description

College Graduate with at least 6 months BPO experience Completed at least 2 years in college with 6 months BPO experience Senior High School Graduate with 1 year solid BPO experience (Old curriculum High School Graduates are currently not accepted) Excellent English communication skills Strong customer service, problem-solving, and comprehension skills Willing to work in a shifting schedule and onsite environment

Responsibilities

• Handle customer inquiries and provide accurate information regarding community care and support services.
• Assist members with service requests, account concerns, and general assistance.
• Coordinate with internal teams and service providers to help resolve customer needs.
• Document customer interactions and maintain accurate records.
• Provide empathetic and professional support while handling sensitive customer concerns.
• Follow company policies, procedures, and quality standards.

Job Requirements

• Supports member accessing community services - social services, care management, and non medical services that improve health outcomers.