Commercial, Sales, Growth 2026

CNX; Quezon City; On-site; PHP 180,000 - 240,000; Full time

Job summary

CNX has a Customer Care Expert position in Manila Quezon City. The role focuses on supporting growth for clients and business owners while aligning with service standards and SLAs.

The incumbent will work with delivery teams to optimize processes, resolve issues, and coordinate across departments to maximize resources and drive operational excellence.

Qualifications

• At least one year of related work experience in a BPO setup or similar industries.
• Demonstrates business communication skills in verbal and written English.
• Excellent customer service skills with a consultative approach.
• Basic technical knowledge to understand and articulate IT concepts.
• Industry standard certifications are preferred but not required.
• Amenable to shifting schedules and assigned in the account location.
• Intermediate to advanced proficiency with MS Office tools (Outlook, Excel, Word).

Responsibilities

• Engage with clients or business owners across multiple platforms to build positive relationships.
• Serve as a knowledge source for existing processes and contribute to new business strategies.
• Champion addressing customer needs across customer service, technical support, sales, and related functions.
• Perform research and analysis to provide proper resolution and ensure quality of services.
• Coordinate with internal and external departments to maximize resources and grow opportunity potential.
• Complete other related functions as required by business needs.

Skills

Verbal and Written English

Customer Service

IT literacy

Tools

MS Office

Job description

Job Title:

Commercial, Sales, Growth 2026

Job Description

The Advisor I, Transaction Processing position performs off-line tasks in direct support of production associates. This position does not interface with customers directly.

Dare to be #DifferentByDesign? Grab the opportunity to be part of a global organization where Experience is Everything. Enjoy a disruptive workplace as we provide endless learning opportunities, sustainable career development, and an employee centric environment.

Job Summary: The Customer Care Expert, with the help of key support teams, will manage functions aimed to develop strategic growth opportunities for both our Clients and Business Owners. The incumbent will be responsible in implementing business processes which are aligned with committed standards and service level agreements. As a member of our team of delivery experts, he/she will play a key role for all stakeholders as we continue to drive operational excellence and top of the line services.

Essential Duties and Responsibilities:

• Utilize Different Communication Platforms to Engage & Build Positive Relationships with Clients or Business Owners
• Serve as a Knowledge-Source for Existing Processes and Contribute in the Development of New Business Strategies
• Be a Champion in Addressing Customer Needs based on Assigned Responsibilities – i.e. Customer Service, Technical Support, Sales, and other Business-to-Business Functions
• Perform Necessary Research and Analysis to Provide Proper Resolution and Ensure Quality of Services Rendered
• Coordinate with Internal and External Departments to Maximize Available Resources and Convert each Client Interaction as Potential Growth Opportunities for the Business
• Complete Other Related Functions Depending on Business Needs

Minimum Hiring Qualifications:

• At least One (1) Year of Related Working Experience (BPO Set-Up or Similar Industries)
• Demonstrates Business Communication Skills (Verbal and Written English)
• Excellent Customer Service Skills – Able to Engage in a Consultative Type of Conversation, Connect with Clients and/or Business Owners in a Professional Manner
• Basic Technical Knowledge is Required – Can Understand and Articulate Technical Concepts (Basic IT Technologies)
• Industry Standard Certifications are Preferred but Not Required (Technical Positions)
• Amenable to Work on Shifting Schedules and be Assigned in the Account Location
• Intermediate to Advanced Proficiency with Microsoft Office Tools (Outlook, Excel, Word, etc.)

Location:

PHL Quezon City - Tera Tower 1st Floor

Language Requirements:

Time Type:

Full time