Commercial, Sales, Growth 2026

Concentrix Philippines; Quezon City; On-site; PHP 357,000 - 580,000; Full time

Job summary

Concentrix Philippines is seeking a Customer Care Expert to develop strategic growth opportunities for clients and business owners. You will implement business processes aligned with committed standards and service level agreements, working with our delivery teams to sustain operational excellence and top-of-the-line services.

The role involves non-customer interactions, internal coordination, and ongoing research to provide proper resolutions, while addressing diverse responsibilities across

Qualifications

• At least 1 year of related working experience in BPO or similar industries.
• Demonstrates business communication skills (verbal and written English).
• Excellent customer service skills with a consultative approach.
• Basic technical knowledge and ability to articulate IT concepts.
• Industry-standard certifications are preferred but not required.
• Amenable to shifting schedules and assigned in the account location.
• Proficiency with Microsoft Office tools (Outlook, Excel, Word).

Responsibilities

• Engage via multiple communication platforms to build relationships with clients or business owners.
• Serve as a knowledge source for existing processes and contribute to new business strategies.
• Address customer needs across customer service, technical support, sales, and other B2B functions.
• Perform research and analysis to provide proper resolutions and ensure quality of services.
• Coordinate with internal and external departments to maximize resources and grow opportunities.
• Complete other related functions as needed by business demands.

Skills

Customer service

Business communication

IT concepts

Tools

Outlook

Excel

Word

Microsoft Office

Job description

Commercial, Sales, Growth 2026

The Advisor I, Transaction Processing position performs off-line tasks in direct support of production associates. This position does not interface with customers directly.

Dare to be #DifferentByDesign? Grab the opportunity to be part of a global organization where Experience is Everything. Enjoy a disruptive workplace as we provide endless learning opportunities, sustainable career development, and an employee centric environment.

Job Summary:

The Customer Care Expert, with the help of key support teams, will manage functions aimed to develop strategic growth opportunities for both our Clients and Business Owners. The incumbent will be responsible in implementing business processes which are aligned with committed standards and service level agreements. As a member of our team of delivery experts, he/she will play a key role for all stakeholders as we continue to drive operational excellence and top of the line services.

Essential Duties and Responsibilities:

• Utilize Different Communication Platforms to Engage & Build Positive Relationships with Clients or Business Owners
• Serve as a Knowledge-Source for Existing Processes and Contribute in the Development of New Business Strategies
• Be a Champion in Addressing Customer Needs based on Assigned Responsibilities – i.e. Customer Service, Technical Support, Sales, and other Business-to-Business Functions
• Perform Necessary Research and Analysis to Provide Proper Resolution and Ensure Quality of Services Rendered
• Coordinate with Internal and External Departments to Maximize Available Resources and Convert each Client Interaction as Potential Growth Opportunities for the Business
• Complete Other Related Functions Depending on Business Needs

Minimum Hiring Qualifications:

• At least One (1) Year of Related Working Experience (BPO Set-Up or Similar Industries)
• Demonstrates Business Communication Skills (Verbal and Written English)
• Excellent Customer Service Skills – Able to Engage in a Consultative Type of Conversation, Connect with Clients and/or Business Owners in a Professional Manner
• Basic Technical Knowledge is Required – Can Understand and Articulate Technical Concepts (Basic IT Technologies)
• Industry Standard Certifications are Preferred but Not Required (Technical Positions)
• Amenable to Work on Shifting Schedules and be Assigned in the Account Location
• Intermediate to Advanced Proficiency with Microsoft Office Tools (Outlook, Excel, Word, etc.)

Location:

PHL Quezon City - Tera Tower 1st Floor

Language Requirements:

Time Type:

Full time