Commercial, Sales, Growth 2026

Concentrix Experts Colombia S.A.S.; Quezon City; On-site; PHP 400,000 - 700,000; Full time

Job summary

Concentrix Experts Colombia S.A.S. in Quezon City, Philippines, seeks a Customer Care Advisor I to support growth initiatives across sales, service, and technical support.

The role focuses on implementing business processes aligned with service standards and SLAs, contributing to operational excellence. The incumbent will work with key support teams to develop strategic opportunities for clients and business owners, ensuring quality and adherence to standards.

Qualifications

• At least one year of related working experience (BPO Set-Up or similar industries)
• Demonstrates business communication skills (Verbal and Written English)
• Excellent customer service skills - able to engage in a consultative type of conversation with clients/business owners
• Basic technical knowledge - can understand and articulate basic IT concepts
• Industry standard certifications preferred but not required (technical positions)
• Amenable to work on shifting schedules and be assigned in the account location
• Intermediate to advanced proficiency with Microsoft Office Tools (Outlook, Excel, Word, etc.)

Responsibilities

• Utilize different communication platforms to engage and build positive relationships with clients or business owners
• Serve as a knowledge source for existing processes and contribute to new business strategies
• Be a champion in addressing customer needs based on assigned responsibilities - e.g., customer service, technical support, sales, and other B2B functions
• Perform necessary research and analysis to provide proper resolution and ensure quality of services rendered
• Coordinate with internal and external departments to maximize resources and turn each client interaction into growth opportunities
• Complete other related functions depending on business needs

Skills

Verbal and written English

Customer service

Communication skills

Microsoft Office

Tools

Outlook

Excel

Word

Job description

Job Title

Commercial, Sales, Growth 2026

Job Description

The Advisor I, Transaction Processing position performs off-line tasks in direct support of production associates. This position does not interface with customers directly. Dare to be #DifferentByDesign? Grab the opportunity to be part of a global organization where Experience is Everything. Enjoy a disruptive workplace as we provide endless learning opportunities, sustainable career development, and an employee centric environment.

Job Summary

The Customer Care Expert, with the help of key support teams, will manage functions aimed to develop strategic growth opportunities for both our Clients and Business Owners. The incumbent will be responsible in implementing business processes which are aligned with committed standards and service level agreements. As a member of our team of delivery experts, he/she will play a key role for all stakeholders as we continue to drive operational excellence and top of the line services.

Essential Duties and Responsibilities

• Utilize Different Communication Platforms to Engage & Build Positive Relationships with Clients or Business Owners
• Serve as a Knowledge-Source for Existing Processes and Contribute in the Development of New Business Strategies
• Be a Champion in Addressing Customer Needs based on Assigned Responsibilities - i.e. Customer Service, Technical Support, Sales, and other Business-to-Business Functions
• Perform Necessary Research and Analysis to Provide Proper Resolution and Ensure Quality of Services Rendered
• Coordinate with Internal and External Departments to Maximize Available Resources and Convert each Client Interaction as Potential Growth Opportunities for the Business
• Complete Other Related Functions Depending on Business Needs

Minimum Hiring Qualifications

• At least One (1) Year of Related Working Experience (BPO Set-Up or Similar Industries)
• Demonstrates Business Communication Skills (Verbal and Written English)
• Excellent Customer Service Skills - Able to Engage in a Consultative Type of Conversation, Connect with Clients and/or Business Owners in a Professional Manner
• Basic Technical Knowledge is Required - Can Understand and Articulate Technical Concepts (Basic IT Technologies)
• Industry Standard Certifications are Preferred but Not Required (Technical Positions)
• Amenable to Work on Shifting Schedules and be Assigned in the Account Location
• Intermediate to Advanced Proficiency with Microsoft Office Tools (Outlook, Excel, Word, etc.)

Location

PHL Quezon City - Tera Tower 1st Floor

Time Type

Full time