B2B Sales Advisor I

Concentrix CVG Philippines, Inc.; Makati; On-site; PHP 300,000 - 420,000; Full time

Job summary

Concentrix CVG Philippines, Inc. in Makati City is seeking a B2B Sales Advisor I to manage customer orders, promote products, and achieve sales targets. You will use scripts to identify needs, provide accurate information, and deliver professional service to clients on every call.

Responsibilities include handling inbound/outbound calls, processing orders, resolving billing questions, and maintaining product knowledge to maximize opportunities. On-site role at Glorietta.

Qualifications

• Experience in B2B sales or customer-facing roles.
• Ability to meet sales targets and KPIs.
• Strong communication and active listening skills.

Responsibilities

• Handle inbound and outbound calls to sell products and services.
• Process customer orders and respond to inquiries.
• Provide product and pricing information and resolve billing questions.
• Use scripts and probing to identify needs and maximize sales opportunities.
• Maintain knowledge of promotions, pricing, and procedures.

Skills

Sales skills

Customer service

Inbound/outbound calls

Job description

Job Title: B2B Sales Advisor I Job Description The Advisor I, B2B Sales position interfaces with customers via inbound calls, outbound calls, or through the Internet for the purpose of selling basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support. Achieve specific sales targets and maximizing sale opportunities on each and every call Use script and/or probing techniques to determine customer needs and offer the most appropriate product or service to address their needs Maintain broad knowledge of products, pricing, promotions, and procedures Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators ('KPIs') Greet customers in a courteous, friendly, and professional manner using agreed upon procedures Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer Prepare complete and accurate work including appropriately notating accounts as required Participate in activities designed to improve customer satisfaction and sales performance Answer billing questions by talking through components of customer accounts.

Location: PHL Makati City - Glorietta

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Mission: Hi, we're Concentrix. We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we're so much more. Human-centered, tech-powered, intelligence fuelled. Every day we're busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it's…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We've got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We're the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.