Collector

LC - Don Philip Marketing Corp.; Ilocos Norte; On-site; PHP 167,000 - 391,000; Full time

Job summary

A local marketing company in Ilocos Norte is seeking a Collector to manage delinquent accounts, negotiate payment plans, and maintain communication with customers. Ideal candidates will have strong negotiation skills, proficiency in debt collection principles, and a high school diploma or equivalent. Experience in collections is preferred.

Qualifications

• Excellent verbal and written communication skills.
• Ability to negotiate payment arrangements.
• Prior experience in collections or related field preferred.

Responsibilities

• Contacting delinquent accounts via phone, email, and mail.
• Negotiating payment plans with customers.
• Documenting all communication with detailed records.
• Following up on payment arrangements.
• Identifying and resolving payment discrepancies.

Skills

Communication Skills

Negotiation Skills

Debt Collection Principles

Education

High school diploma or equivalent

Associate's or Bachelor's degree in related field

Job description

Job Description

Collector

Essential Duties and Responsibilities

• Contacting delinquent accounts: Initiating contact with customers via phone, email, and mail to inquire about overdue payments.
• Negotiating payment plans: Working with customers to establish payment arrangements that meet both company and customer needs. This may involve setting up payment plans, accepting partial payments, or negotiating discounts.
• Documenting all communication: Maintaining detailed records of all customer interactions, including dates, times, methods of contact, and outcomes.
• Following up on payment arrangements: Monitoring payments and following up with customers who fail to adhere to established payment plans.
• Identifying and resolving payment discrepancies: Investigating and resolving discrepancies between customer records and company records.
• Communication Skills: Excellent verbal and written communication skills; ability to effectively communicate with customers in a professional and persuasive manner.
• Negotiation Skills: Ability to negotiate payment arrangements that are mutually beneficial.
• High school diploma or equivalent required; Associate's or Bachelor's degree in a related field preferred.
• Prior experience in collections or a related field is preferred.
• Strong understanding of debt collection principles and practices.

Asset Management Anti-Money Laundering Functional Product Credit Investigation Field Work Credit Analysis

Working Location

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