Collections Training Specialist - Remote & Onsite

Ubiquity; Quezon City; On-site; PHP 350,000 - 550,000; Full time

Benefits offered by this job

Career development programs

People-first culture

Dynamic environment

Job summary

Ubiquity in Metro Manila is seeking a Trainer to design, deliver and evaluate training programs that boost employee knowledge and performance across onsite and remote sessions.

You will assess needs, develop content, coach learners, and collaborate with stakeholders to prioritize training. 3+ years in BPO training, excellent English, and strong analytical and reporting skills are required. This role offers growth within a people‑first culture.

Qualifications

• Minimum 3 years experience in Training within a BPO environment.
• Flexible to work across different shifts.
• Excellent English communication skills.
• Strong problem solving and attention to detail.
• Proficient with Microsoft Office tools.
• Experience with onsite and virtual learning is a plus.
• Project management experience is advantageous.

Responsibilities

• Deliver training sessions and workshops, including new hire and refresher programs.
• Develop and update tailored training content to fit programs and business needs.
• Collaborate with stakeholders to identify training needs and measure effectiveness.
• Handle learning admin tasks such as reports, scorecards, trackers, and LMS support.
• Provide coaching and feedback to learners.
• Support additional duties as required by the business.

Skills

English communication

Problem solving

Attention to detail

Time management

Team player

Reporting

Tools

Microsoft Office

Job description

Ubiquity in Metro Manila is seeking a Trainer to design, deliver and evaluate training programs that boost employee knowledge and performance across onsite and remote sessions.

You will assess needs, develop content, coach learners, and collaborate with stakeholders to prioritize training. 3+ years in BPO training, excellent English, and strong analytical and reporting skills are required. This role offers growth within a people‑first culture.