Collections Training Specialist – Remote Coaching

Wipro Technologies; Quezon City; On-site; PHP 246,000 - 424,000; Full time

Job summary

Wipro Limited in the Philippines seeks an experienced Trainer to lead new hire training for collections processes, delivering classroom and remote sessions and ensuring trainees gain process, product, and compliance knowledge.

You will manage training batches (1:20), provide coaching, audit cases, participate in calibration calls, and maintain training records and performance data to drive continuous improvement.

Qualifications

• 3+ years of experience as a trainer.
• Exposure to UK/US banking or financial accounts handling mortgage loans.
• Must be a High School graduate (old or new curriculum).

Responsibilities

• Conduct New Hire Training (classroom and remote) for the Collections process.
• Manage training batches (1:20 ratio) for effective delivery.
• Provide feedback and coaching to agents on process, quality, and best practices.
• Audit cases and give documented feedback on gaps.
• Attend weekly calibration calls with client/internal teams.
• Conduct trainings within defined timelines and assess trainee performance.
• Maintain training records, reports, and analysis for continuous improvement.
• Motivate associates through coaching and career development, and support OJT.

Skills

Training methods

Communication skills

Shift flexibility

Oral & written communication

Coaching/Feedback

Education

High School graduate (old/new curriculum)

Tools

PowerPoint

Excel

Job description

Wipro Limited in the Philippines seeks an experienced Trainer to lead new hire training for collections processes, delivering classroom and remote sessions and ensuring trainees gain process, product, and compliance knowledge.

You will manage training batches (1:20), provide coaching, audit cases, participate in calibration calls, and maintain training records and performance data to drive continuous improvement.