Collections Team Lead: Data-Driven Performance

Monee; Manila; Hybrid; PHP 670,000 - 1,004,000; Full time

Job summary

Monee Credit is seeking a Collections Team Lead to guide a team of collections specialists in Manila. You will drive performance, optimize daily operations, and implement strategies to improve collection outcomes while upholding high standards of professionalism and compliance.

You will collaborate with cross-functional teams, generate routine performance reports, and lead data-driven decisions through analysis and reporting to identify trends and inform business insights.

Qualifications

• Bachelor's Degree is required.
• At least 2 years of experience leading a team.
• Strong leadership and coaching skills.
• Analytical mindset with ability to translate data into improvements.
• Excellent negotiation and conflict-resolution abilities.
• Ability to work under pressure and meet deadlines.
• Excellent communication and interpersonal skills.

Responsibilities

• Overseeing and guiding a team of collections specialists in achieving performance targets, managing daily operations, and implementing strategies to optimize collections.
• Collaborate with cross-functional teams to enhance operational efficiency and refine workflow processes.
• Generate Daily, Weekly, Monthly reports related to performance updates and KPIs.
• Prepare and present regular reports on team performance.
• Responsible for leading and developing a team of collection agents to achieve recovery and delinquency targets while maintaining a high standard of professionalism and compliance.
• Leverage data mining, analysis, and reporting to identify performance trends, optimize collection strategies, and support business insights.

Skills

Leadership

Team management

Data analysis

Negotiation

Communication

Education

Bachelor's Degree

Tools

Excel

Google Sheets

Job description

Monee Credit is seeking a Collections Team Lead to guide a team of collections specialists in Manila. You will drive performance, optimize daily operations, and implement strategies to improve collection outcomes while upholding high standards of professionalism and compliance.

You will collaborate with cross-functional teams, generate routine performance reports, and lead data-driven decisions through analysis and reporting to identify trends and inform business insights.