Strategic Collections Lead – Operations & Growth

Maya; Metro Manila; On-site; PHP 446,400 - 781,200; Full time

Job summary

Maya is seeking a Collection Team Lead in Metro Manila. The role oversees day-to-day collections operations, drives daily productivity, and leads the team to meet targets while ensuring compliance with policies.

You will manage workforce planning, prepare management reports, and coordinate with collection agencies. The ideal candidate has a finance/business background and at least two years of team-lead experience in lending or credit card collections, with strong leadership and communication

Qualifications

• > BS degree in finance or business-related field.
• > 2 years' work experience as Collection Team Lead or Supervisor.
• > Experience in lending or credit card collection is a plus.
• > Strong drive to achieve targets.

Responsibilities

• Oversee day-to-day collections operations for the team.
• Monitor daily productivity to ensure targets are met.
• Manage workforce planning and scheduling.
• Identify and implement process improvements.
• Prepare reports and present deliverables to management.
• Coordinate with Collection Agencies and review performance.
• Attend daily and weekly meetings with agencies.
• Ensure compliant with regulatory collection policies.
• Willing to work extended hours in a startup environment.

Skills

Attention to detail

Analytical thinking

Written & verbal communication

Goal oriented

Flexible / adaptable

Leadership

Computer literacy

Ability to work under pressure

Education

BS degree in finance or business related field

Tools

Banking software

Job description

Maya is seeking a Collection Team Lead in Metro Manila. The role oversees day-to-day collections operations, drives daily productivity, and leads the team to meet targets while ensuring compliance with policies.

You will manage workforce planning, prepare management reports, and coordinate with collection agencies. The ideal candidate has a finance/business background and at least two years of team-lead experience in lending or credit card collections, with strong leadership and communication