Collections Operations Lead — Drive Team Performance

Maya; Metro Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Maya is seeking a Collection Team Lead to oversee day-to-day operations, monitor productivity, manage staffing, and drive process improvements that align with our lending collection goals. You will prepare reports and present insights to management, ensuring policy adherence and quality service for customers.

The ideal candidate has a BS in finance or business, 2 years of supervisory collections experience, and a proven drive to hit targets.

Qualifications

• BS degree in finance or business or related field.
• 2 years of experience as Collection Team Lead or Supervisor.
• Experience in lending collection is a plus.
• Strong drive to achieve goals/targets.

Responsibilities

• Oversee day-to-day collection operations for the team.
• Monitor productivity and ensure targets are met.
• Staffing projection and workforce management.
• Prepare reports and present to management.
• Ensure policy compliance and service quality.
• Coordinate with collection agencies and improvements.

Skills

Team leadership

Target achievement

People management

Communication

Education

BS in finance or business

Job description

Maya is seeking a Collection Team Lead to oversee day-to-day operations, monitor productivity, manage staffing, and drive process improvements that align with our lending collection goals. You will prepare reports and present insights to management, ensuring policy adherence and quality service for customers.

The ideal candidate has a BS in finance or business, 2 years of supervisory collections experience, and a proven drive to hit targets.